Bikesure. Gave me a fair quote and then I got into their on-line stuff. OMG

So there's a form asking me about bike modifications.
Is the engine modified? there is no "yes" or "No" to click on but a "cross" or a "tick".
Does cross mean yes it's modified or no it hasn't been?
Ha Ha Ha.
It doesn't matter as whatever I click on takes me to the same page asking questions about the engine modifications and you can't leave the boxes blank.
Same for Air intake and exhausts and wheels and suspension and frame etc and et bloody cetera.
I ring them
The girl says it must be MY COMPUTER as there have been no IT issues reported to them.
YES I AM REPORTING AN I.T. ISSUE.
Then girl says " if you can't manage the on-line forms we can send paper ones"
I try to keep calm and explain I use internet banking and internet shopping and internet car and house insurance so I am not incapable of using a PC.
"So I send you the forms in the post then shall I?"
"Are you going to report my complaint to your I.T. desk?"
"There have been no reports of I.T. problems"
I hung up before before I said something criminal
But then four days later I tried again only to find the same problem with their on-line forms and again I phoned and spoke a different person ( girl) but sadly the conversation was almost identical.
Customer care is obviously an illusion here.
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I dread to think how I'll be treated should I need to claim.