On Tuesday I lost my internet connection so called my ISP, Plusnet, to report it. They checked the line and there was a new known fault covering a number of properties as part of a planned outage. Nice if they'd said something, but target resolution was 5pm that day so should be OK later.
It wasn't fixed, so called back Wednesday. Same fault, same response - will be sorted by 5pm.
Today: guess what? Still no internet. Called again and they checked the line and found there's no fault anymore so your router is probably knackered. Oh, you're out of contract so you'll have to buy one - £100 from them. That'll be right... She did direct me to Argos where I could buy one for £35 and I took the opportunity to complain that my connection has been hovering right on the guaranteed minimum for weeks and that's now day three without any service at all. £35 refund: thank you very much...
Collected the new router & plumbed it all in and still won't connect. That was the end of Plusnet girl's knowledge so she could only refer me on to the faults team who would be in touch in 24 - 72 hours. Oh joy: more days without connection and I'm burning through my mobile data trying to work at home to the point I'm in danger of going over the allowance - another £10 goodwill to cover that.
However, I was talking to my other half and she asked whether I'd checked my telephone line? (she works for another provider) I have a dialing tone. Have you actually checked it? Try phoning you mobile from it. I did and it's not my number that came up. So BT have managed to cross lines while they were farting about with them the other day. Luckily, I managed to get through to them with about 7 minutes to spare before their lines closed tonight, but it'll be Monday before they can send someone.
I've snagged a 4G wifi hotspot from work that'll get me back online until then at least, just have to not go overboard with the usage.
