A few years ago, I developed occasional 'trigger finger.' This happens every couple of years, usually after doing some heavy work / lifting.
This, for those that fortunately have never hear of it, is a problem with tendons in the hand swelling and jamming in the little tubes they run through, rather like a damaged brake or clutch cable jamming in the cable outer. The usual treatment is a cortisone injection, which works very quickly.
Our GP has an on line booking system called 'Ask My GP'. You log in, explain the issue, the staff at the practice direct your enquiry to the correct clinician and a course of action is recommended, usually very quickly. I should add that I am an extremely rare visitor to my GP.
Over Christmas / New Year I once again developed trigger finger, this time in my wedding ring finger, so after trying all the usual jels, pills, heat and cold that sometimes relieves the issue, I put an enquiry into Ask my GP.
The info on line says that I will receive a reply in 2 to 5 days, but if I don't get a reply, I should ring the surgery.
After seven days and no reply I rang the surgery, to be told multiple times by multiple recorded messages that I could use Ask my GP, I then found myself put through and in a queue, "you are caller number 14!".
So yesterday, on my way home from another errand, I called into my doctors surgery and spoke to a real person, who told me "you are on the list for treatment and we will be in touch in a couple of weeks", which is fine, but why could someone not just have emailed me that information!