Author Topic: Bikehps, brilliant after sales service!  (Read 447 times)

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Offline Rusty Nuts

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Bikehps, brilliant after sales service!
« on: May 15, 2020, 18:23:29 »
I bought a Madstad bracket and MRA screen from Bikehps a few years ago. Not long ago a couple of small screws vanished out of the screen adjusters. I emailed Bikehps about buying spares (odd size and type) and they sent me a handful in the post, F. O. C. Just this week I decided to help the Madstad in its mission to unpaint itself, and thought it was also time to replace the missing track nut that was replaced last year with a wingnut when it went awol in a contraflow. I contacted Madstad and got silly postage rates from the USA, so emailed Bikehps. They asked for a photo of the missing item's twin for identification, and duly popped a freebie in the post. Fantastic! It would be impossible to find that part anywhere else, and making one would be a bodge.

Offline Keith60

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Re: Bikehps, brilliant after sales service!
« Reply #1 on: May 15, 2020, 18:35:27 »
Excellent service.  Definitely a company to give our business to!!! :text-bravo:
Never too old to ride!

Offline mr_diver

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Re: Bikehps, brilliant after sales service!
« Reply #2 on: May 15, 2020, 20:38:01 »
I dealt with BikeHPS a few times before working in a dealers.
Then quite a bit in the dealers as they were uk imported for quite a few European and American bits.
Always good service, but did have a couple of supply issues (into them) and they kept us informed of what was going on and updated eta's



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Offline Ianmc

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What a great idea.
« Reply #3 on: May 16, 2020, 16:10:15 »
Came upon this advert by accident, what a great idea.
Ian Mc.

Offline tallpaul

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Re: Bikehps, brilliant after sales service!
« Reply #4 on: May 16, 2020, 17:34:01 »
I have the Bigfoot version, also by Projection Racing. They are another incredibly helpful company.
Old enough to know better, but still too young to care...

Offline Ianmc

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Re: Bikehps, brilliant after sales service!
« Reply #5 on: May 16, 2020, 18:12:57 »
For some reason I can’t access their website.Mmm ?
Ian Mc.

Offline Rusty Nuts

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Re: Bikehps, brilliant after sales service!
« Reply #6 on: May 16, 2020, 18:30:01 »
Whose website? This thread was about Bikehps, but it's gorn orff. Not like this forum at all....

Offline Ianmc

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Re: Bikehps, brilliant after sales service!
« Reply #7 on: May 16, 2020, 19:32:07 »
Its about “dealer/ supplier/product feedback”,in this section.
Ian Mc.

Offline Rusty Nuts

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Re: Bikehps, brilliant after sales service!
« Reply #8 on: May 16, 2020, 19:35:21 »
Absolutely, but generally speaking each thread within this section is about a specific experience with a particular dealer. That way, people browsing the board can see each individual review and a relevant one wouldn't get lost.

Offline tallpaul

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Re: Bikehps, brilliant after sales service!
« Reply #9 on: May 16, 2020, 19:42:25 »
Good point Rusty, sorry. BikeHPS sound like a good company.
Old enough to know better, but still too young to care...