Author Topic: BikeHPS - good customer service  (Read 230 times)

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Offline SimonW

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BikeHPS - good customer service
« on: January 03, 2020, 18:10:22 »
Bought a replacement screen (along with an MRA screen) for my 2014 DL1000 a while ago and didn't tighten one of the mounting screens enough, such that it disappeared. Emailed HPS asking if they could send me a couple of replacement screws and I'd paypal them to cover costs and they very kindly stuck 2 in the post, FOC.

A small gesture, but a great example of excellent customer service in a sea of mediocrity.

https://www.bikehps.com/

Online Rusty Nuts

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Re: BikeHPS - good customer service
« Reply #1 on: January 03, 2020, 18:14:16 »
They did the same to me when some of my little black screen screws went awol. I emailed with a price enquiry, they just sent them.  :clap: :thumb:
Sent from my Red Army intelligence-gathering Huawei tablet.

Offline TLPower

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Re: BikeHPS - good customer service
« Reply #2 on: January 03, 2020, 19:19:44 »
Northern.

Typical. :thumb:
When accelerating the tears of emotion have to run off horizontally to the ear. (Walter Röhrl)

Offline SimonW

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Re: BikeHPS - good customer service
« Reply #3 on: January 04, 2020, 00:22:28 »
No, I'm from the south actually old chap, but thanks awfully for the thumbs anyway  :)

Offline TLPower

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Re: BikeHPS - good customer service
« Reply #4 on: January 04, 2020, 07:27:09 »
My pathetic attempt at smugness backfired, BikeHPS are a Northern based company in Alfreton.

We are all kind and giving up here. :)
When accelerating the tears of emotion have to run off horizontally to the ear. (Walter Röhrl)

Offline MartinW

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Re: BikeHPS - good customer service
« Reply #5 on: January 04, 2020, 08:40:00 »
..... except on Sundays, when you are closed.
Tall, Dark and Handsome (In 1987) - Just tall now !!

Chief Stasi


Offline TLPower

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Re: BikeHPS - good customer service
« Reply #6 on: January 04, 2020, 16:54:03 »
Harsh.
When accelerating the tears of emotion have to run off horizontally to the ear. (Walter Röhrl)

Offline Brockett

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Re: BikeHPS - good customer service
« Reply #7 on: January 04, 2020, 23:59:49 »
Yeah! but, No! but, yeah, everywhere is North of the South pole and South of the North pole. So the terms north and south have no meaning without a defined relative position. As far as relative positions go my auntie does not live in Alfreton ( wherever that is)
Look at the clock and the calendar.
It'll never be now again.
So just get out and do it.
As fast as you possibly can.
Because .........
Nothing travels faster than the speed of time.

Offline TLPower

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Re: BikeHPS - good customer service
« Reply #8 on: January 05, 2020, 07:08:21 »
North of North Essex. :)
When accelerating the tears of emotion have to run off horizontally to the ear. (Walter Röhrl)

Offline Brockett

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Re: BikeHPS - good customer service
« Reply #9 on: January 05, 2020, 19:06:03 »
That'd be the sea then.
Look at the clock and the calendar.
It'll never be now again.
So just get out and do it.
As fast as you possibly can.
Because .........
Nothing travels faster than the speed of time.

Online kwackboy

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Re: BikeHPS - good customer service
« Reply #10 on: January 05, 2020, 19:45:34 »
Isn't north of north Essex Suffolk ..? Sort of . :shrug:

Offline Brockett

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Re: BikeHPS - good customer service
« Reply #11 on: January 06, 2020, 02:58:14 »
From the Tendring peninsular, only if you have a boat.
Look at the clock and the calendar.
It'll never be now again.
So just get out and do it.
As fast as you possibly can.
Because .........
Nothing travels faster than the speed of time.