Author Topic: Poorly Glee - any suggestions (Read 13137 times)

Juvecu · « **Reply #20 on:** June 09, 2013, 18:25:35 »

Just a note, you don't see any historic codes in dealer mode. You only see codes if FI is showing on the dash (that's Fault Indication, not Fuel Injection.)

And yes, if they though the chain was too tight they should have slackened it off immediately, tight chains cause serious issues, eg. the counter shaft bearing will have extra stress on it and this could lead to a failure or the chain could snap. The one time I overtightened an, admittedly, worn chain I rode ~185 miles, slacked it off and it snapped on the next journey. Incidentally, this was the only time in 70k+ miles I was ever sat at the side of the road with the Strom where I couldn't get home to fix the problem

greywolf · « **Reply #21 on:** June 09, 2013, 19:15:22 »

A dealer with an SDS tool can read past codes stored in the ECM.

Fatbelly · « **Reply #22 on:** June 10, 2013, 10:09:45 »

Seriously, this is not your problem. It's Suzuki's problem. I wouldn't even be looking at it if I were you.

Suzuki have two problems, a bike under warranty that isn't working properly and a dealer that isn't working properly. You need to tell them for the benefit of all of us.

jimbo8098 · « **Reply #23 on:** June 10, 2013, 13:57:44 »

So to loosen a tight chain , you need to bed it in eh? Silly me! I didn't realise... wait , couldn't you just loosen off the wheel and allen bolts at the end of your swingarm?

What utter manure , name and shame em , let Suzuki know they said that about the chain too, that could SERIOUSLY endanger you. If that chain was too tight and they said to just bed it in and that snapped off , you could end up with an extremely painful leg and wallet.

Not that it is the chain of course! But that shows a HUGE failing in understanding of how much power the engine puts out. I could see a tight chain causing a problem if you were riding some 10cc bicycle conversion or something but not for a 650cc bike!

Without taking the tank off you can't check the air filter which means they didn't do the correct maintenance either. The problem started when you got the bike back from them which just points out the problem to me really. If they did nick your fuel lines then there might be more air getting into the mixture which would cause problems like you are describing. I would suggest that you firstly stop riding it until it's fixed. Not only is it endangering your safety but if you are riding it and knowing there is a problem , you might be endangering others and I would imagine it is like accepting liability in the eyes of a company like Suzuki. Are these blokes even official dealers? Did you get their address from the Suzuki site? If so , get Suzuki told. If they are letting bikes away with glaring issues like that then they might well be endangering other customers too , maybe less knowledgeable than yourself.

John316 · « **Reply #24 on:** June 10, 2013, 15:07:46 »

Not had any satisfaction myself with Suzuki dealership servicing.
If you don't mind travelling a bit further, Steve Dale at Steeton is good chap. Used to be C-A Suzuki's mechanic but now runs his own show.# Give him a call on 01535 655528

John3:16

UK_Vstrom650 · « **Reply #25 on:** June 10, 2013, 23:30:15 »

Thanks for the advice everyone. It's now back in Colin Appleyards Keighley to be fixed. Was told again when I went in that they hadn't lifted the tank. I pointed out that not only did they need to lift the tank to change the plug that sits under the tank, but also they had to remove the tank to inspect/clean the air filter...

The bike is staying there until it's fixed. What's annoying is I'm assuming the "we didn't remove the tank" is their way of saying "not our fault

UK_Vstrom650 · « **Reply #26 on:** June 18, 2013, 18:58:45 »

Got a call today (following me sending an email last night) saying they've checked everything and can't diagnose a fault. They say they can reproduce what I'm saying only when the throttle is only slightly open, (although 30mph in 2nd gear produced it for me). One thing they said is they've PDI'd a new Glee and test rode that for two miles and say it has similar issues though not as bad ??

Anyone else with a Glee notice any surging or stuttering at all from their engine? I never noticed it before the service and am riding a Gladius which seems really smooth. I'm going there tomorrow and might test ride their new bike to compare the two.

putbinoot · « **Reply #27 on:** June 18, 2013, 19:13:49 »

Wonder if the same bloke done the PDi and the service, maybe he has a special touch.

Penfold · « **Reply #28 on:** June 18, 2013, 19:26:27 »

No surging or spluttering at all on mine just over 5000 miles.

Jacko · « **Reply #29 on:** June 18, 2013, 20:10:00 »

No issues like you describe for me, 3,500 miles.. If the demonstrator had have done what you described I wouldn't have bought one.. Can you take it to another Suzi dealer for a second opinion? I'd be wanting my money back if they couldn't fix it. It started after the 4,000 mile service you say?

mr_diver · « **Reply #30 on:** June 18, 2013, 21:15:12 »

I test rode one of Suzuki's own bikes on a recent open day at the local dealers.

it surged and stuttered at low ish revs as you describe.

the millage on the bike was just shy of 7400.
I reported it to the Suzuki reps and they didn't seem interested until I told them I have a k6 strom and mine is far far smoother. and I wouldn't be updating to the new model if it's worse!
they then paid attention and one of them took it for a spin but I didn't hang around for them to come back.

UK_Vstrom650 · « **Reply #31 on:** June 18, 2013, 21:48:04 »

Wonder if it's something that occurs after 7500 miles? Mine was fine til then. It occurs anywhere from 2500-4500 rpm depending on gear/speed.

If it did this when I test rode I wouldn't have bought either. I'm not taking it back unless I'm happy it's fixed. As I said, not an issue before the service and the Gladius doesn't behave anywhere near as bad. If they can't find what's wrong with it, maybe Suzuki can? Even my brother said it didn't seem right & he's never ridden it before

Juvecu · « **Reply #32 on:** June 18, 2013, 21:59:30 »

You're doubting yourself, that's what they want so you can go away and they can laugh about it. Give them hell or take it elsewhere, it wasn't like that before they got their hands on it.

MartinW · « **Reply #33 on:** June 18, 2013, 22:01:52 »

+1 for what Juvecu said.

This isn't something that phased in as the bike got older or more run-in and it isn't something that is expected to gradually happen. This is something that happened immediately when someone dicked with your bike. They need to fix it.

Little_Chris · « **Reply #34 on:** June 18, 2013, 22:37:00 »

My Glee has just covered 14000 miles and I do not have any of the problems you describe.

It's going in for the big service next week and if it came back with a problem it hadn't gone in with, I'd be taking it straight back!

Jacko · « **Reply #35 on:** June 18, 2013, 23:37:21 »

And they wonder why we don't like them fecking around with our bikes.

Sounds like a vacuum pipe could have been forgotten somewhere, they had the air filter off I assume? Is the throttle balance a 7,500 service item? I can't believe they'd just cut you loose like that, it needs sorting.

UK_Vstrom650 · « **Reply #36 on:** June 19, 2013, 23:26:38 »

Well, I've got the bike back. They said they'd been through everything but couldn't find a fault. Said they checked throttle boddies, sparkplugs, air filter, HT leads, readjustment chain, changed petrol, put fuel cleaner through (still not removed tank??), reset timing, no error codes and spoke to Suzuki. It is running better though the judder is still present however the dealer said it's a mystery - could be chain/might not be. I can either change the chain and see if it fixes it, or they'll go to Suzuki to resolve the issue.

I'm guessing if they go to Suzuki and say they think it's the chain, Suzuki will say change the chain then? Anyway they're going to call me tomorrow to suggest what next. (oh, they still didn't fit the side panels correctly again despite me telling them this last time!)

Juvecu · « **Reply #37 on:** June 19, 2013, 23:32:00 »

You must be a very patient man, I'd be taking it to another dealer already if I saw they can't fit side panels properly twice in a row! I'd also be the one to send Suzuki UK a formal complaint about the standard of work and service they give.

greywolf · « **Reply #38 on:** June 20, 2013, 01:05:50 »

Reset timing? That's a good trick. They have no idea what they are doing and are lying about what they did.

Oop North John · « **Reply #39 on:** June 20, 2013, 07:14:54 »

I think a call to the Citizens Advice Bureau would be a sensible move. Explain how they can't even get side panels on correctly, are making contradictory statements about the work done and ask their advice on what to do next.

Personally I'd give up on them and take it to another dealer, as I did when I saw how the supplying dealer managed to break off the hazards flasher knob when fitting a mirror, had a handlebar end not snugly fitted after fitting Suzuki hand guards, didn't fit the under cowl correctly. Takes me longer to get to another dealer, but they seem to be professional engineers / mechanics not part time incompetent spanner monkeys.