Suzuki V-Strom (VStrom) Owners Club DL250, DL650, DL1000 & DL1050

V-Strom specific discussion => V-Strom specific discussion => Topic started by: UK_Vstrom650 on December 15, 2016, 15:20:19

Title: Possible 650 Stator recall
Post by: UK_Vstrom650 on December 15, 2016, 15:20:19
Saw this on Stromtrooper and thought it might be of interest to people here. Looks like the US may be getting a Stator recall on the 650
http://www.stromtrooper.com/#/topics/353177?page=1&_k=57eprs

Will be interesting to see if this comes across to the UK


Title: Re: Possible 650 Stator recall
Post by: Joe Rocket on December 16, 2016, 14:54:19
Just got the letter! see my own thread just posted.   :icon_wink:
Title: Re: Possible 650 Stator recall
Post by: Hondaman on December 16, 2016, 15:26:29
Looking at that thread is it the stator, reg/rec or both under recall. It doesn't seem clear.
Title: Re: Possible 650 Stator recall
Post by: Joe Rocket on December 16, 2016, 18:45:57
The report on Stromtroopers is confusing, it strays into rectifier/regulator tnen into Strom 1000's.

My recall is for the stator only on the 650 and I assume recent models, that is to say at least the AL5.

So, anyone else got the letter yet?
Title: Re: Possible 650 Stator recall
Post by: Tintent115 on December 19, 2016, 17:44:23
Just put my VIN number into the Recall Checker on Suzuki UK website and it says no recall..??  Mines a 2016 registered AL5.....
Title: Re: Possible 650 Stator recall
Post by: ziggy on December 19, 2016, 18:08:28
It is the stator only.
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on December 19, 2016, 19:23:16
I've had nothing. Mine is a 2016 registered L5

.

Title: Re: Possible 650 Stator recall
Post by: 650XT Pete on December 20, 2016, 09:04:31
Checked my VIN number on the recall checker and nothing pending at the moment.  :)
Title: Re: Possible 650 Stator recall
Post by: Beemer6 on December 20, 2016, 09:30:51
Just checked mine and after speaking to Suzuki customer services, It has does have a recall for the stator. The bike is a 2013 reg AL3 DL650. I found this on their website (prompted by this forum I have to say). No idea if they were  going to make contact themselves etc.
Title: Re: Possible 650 Stator recall
Post by: Hondaman on December 20, 2016, 09:35:10
I'm glad my L3 hasn't been for the valve recall yet, best wait & see if it's got the stator recall first.
Do we know what model years are affected?
Title: Re: Possible 650 Stator recall
Post by: pb on December 20, 2016, 10:09:49
Hi All
Just checked on the Suzuki website, mine needs a new stator. :fix: It's a 650 AL5.
Phoned David Jones in Newtown, it's a 2 hour job, they have the parts so I will make an appointment for the new year.

Well done blokes and girls, this forum works really well. :grin:

PB
Title: Re: Possible 650 Stator recall
Post by: vstroman on December 20, 2016, 11:11:24
Just checked my bike, says work required, but doesn't say what exactly.
Title: Re: Possible 650 Stator recall
Post by: Lincsman on December 20, 2016, 11:42:01
Just checked my vin number on the Suzuki website and mine is showing up as a recall. As has been said above the recall doesn't tell you what it's for, so I contacted my dealer in Lincoln and he confirmed that it's for a stator replacement. They haven't got any in as yet.
It's good that this has been highlighted on this forum, as I've received no letter from Suzuki ( yet ) what's not clear is if we should carry on using the bike as normal, or wait till the bikes been done.
Thanks for posting this here for the benefit of others.

 :thumb: :thumb:
Title: Re: Possible 650 Stator recall
Post by: pb on December 20, 2016, 12:00:43
I spoke to my local agent to see if the work could wait until the service in April but they suggested having in done fairly quickly as it could affect the charging of the bike. So it's a trip to Newtown in the new year. Hope it's not chucking down as I don't normally ride in the wet and my gear is not that waterproof.  :rain:   ( Yes I know I'm a wimp but if you don't have to get wet why would you)
Title: Re: Possible 650 Stator recall
Post by: WayneS on December 20, 2016, 12:06:27
I have just checked with the Suzuki website and mine, an AL5 model, is due for some work, although it does not say what work.

Does anybody know, exactly, what the recall is for?
Title: Re: Possible 650 Stator recall
Post by: Lincsman on December 20, 2016, 12:28:12
Yes, it's for the stator to be replaced.
Title: Re: Possible 650 Stator recall
Post by: WayneS on December 20, 2016, 12:30:18
I have just checked with my local Suzuki dealer and it is the stator.

The kit has been ordered and will be fitted in January.



 
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on December 20, 2016, 13:06:42
Does anyone have a link for the Suzuki website to check the VIN?

.

Title: Re: Possible 650 Stator recall
Post by: Ccmp on December 20, 2016, 13:39:53
https://www.Suzuki-gb.co.uk/motorcycles/my-Suzuki/vin/

Mine is down for stator replacement and tappet work. The tappet job has actually been done 6 weeks ago.

2013 DL650
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on December 20, 2016, 22:19:47
I haven't received a letter yet, however Suzuki's website says there's 'Work required' on the bike (2012 L2 Glee). Doesn't say what the work is though (guessing sator) and am having trouble booking it in - website keeps telling me to fill in the missing info on the form, but all fields are filled in  :shrug: will just email them.
Title: Re: Possible 650 Stator recall
Post by: alibx11 on December 20, 2016, 22:26:51
Ahhh Cock..... mine has to go in too..... I hate the thoughts of letting some "mechanic" at it when I know it's running fine now and it's the way I like it.

I've mine sorned for the winter anyway so will have to wait till the better weather to get done, whatever it is they want to do, must be the stator as I checked 6 months ago and it didn't show up for the Cam recall.

Just a tip for anybody checking the Suzuki website, the checker doesn't work with Firefox browser, does work with Chrome and Edge though.
Title: Re: Possible 650 Stator recall
Post by: bigpie on December 20, 2016, 22:43:53
Damn it. I had enough issues last time it was in for a recall.

.

Title: Re: Possible 650 Stator recall
Post by: vstroman on December 21, 2016, 10:13:06
I wonder how much stripping they have to do to get to the stator, hate the the thought of them messing with my bike, I prefer to do work myself or have a good independent mechanic I know do any more specialised work.
Title: Re: Possible 650 Stator recall
Post by: pb on December 21, 2016, 10:28:54
uk_vstrom650 I had the same problem with the Suzuki website, phoned Suzuki customer service who said they would pass it on to IT department. Just phone your local agent , they should know about it already, mine already had a number of stators on order awaiting the phone calls.
Title: Re: Possible 650 Stator recall
Post by: doboy on December 21, 2016, 10:44:46
yea I've just had a new L6 so put my vin number in and YES came up as a recall ...rang Suzuki gb for more info they said its for the STATOR ..I said what about the regulator/ rectifier ..she said NO just stator replacement , and to contact your local dealer [ as you said] ..but I'm glad Suzuki have got their finger out and finally sorting this stator problem out its gone on for too long . no one should have to put up with stators going down with just a few thousand miles on them and huge bills to replace them.. again well done Suzuki .
Title: Re: Possible 650 Stator recall
Post by: Buggrit on December 21, 2016, 11:30:01
I had same problem - site states 'work required', then you complete the form which you can't forward due to lacking an information field. DL650 AL2. Will ring my dealer & book it in.
As stated already by pb, great site for info. I wouldn't have known about this recall otherwise. This will be the 2nd recall on the bike. Not a good advert....
Title: Re: Possible 650 Stator recall
Post by: vstroman on December 21, 2016, 13:21:01
Like to add my thanks to this site, wouldn't have known about this otherwise, dealer has the parts ordered, so will get it done early in the new year.
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on December 21, 2016, 17:36:22
My 2015 DL650 was delivered to my house on Monday morning by the Suzuki dealer who I had bought it from.
I casually enquired with Suzuki GB this morning whether there were any recalls for this bike and to my amazement they informed me that my bike was on the list for the stator recall .

They also informed me that the Suzuki dealer that sold me the bike last Thursday was aware of this recall but had neither told me about it or taken any action to rectify the fault.

I had rather hoped that by choosing to buy from a franchised Suzuki dealership, this kind of problem would not have arisen and now I have to decide how to proceed.

Do you think, the dealer should have acted in this way and should I reject the machine as being unfit for purpose?

Thanks for your advice.
Jo
Title: Re: Possible 650 Stator recall
Post by: WayneS on December 21, 2016, 17:51:25
I agree that it is not the best situation and one the dealer could have avoided but once the stator is replaced all will be well.

The bike is too good to reject just for one reason.
Title: Re: Possible 650 Stator recall
Post by: Tintent115 on December 21, 2016, 17:51:49

Booked mine in yesterday, Service Manager said it is 1.9 hours work and the engine needs to cold so they would like the bike left overnight. I am going to combine my trip with it's annual service.....
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on December 21, 2016, 17:56:50
But do you think the dealer should at least have told me about the fault before taking my money?
Title: Re: Possible 650 Stator recall
Post by: Hondaman on December 21, 2016, 18:11:51

Do you think, the dealer should have acted in this way and should I reject the machine as being unfit for purpose?
Don't worry re the recall - it's better them replacing potentially substandard parts than 'turn a blind eye'
I fear you'd get laughed out the showroom for suggesting to reject the bike because a recall is due!

However, I feel tge dealer could have given you the option of doing the work before delivery.
I guess you could suggest this to them & request them to collect & redeliver the bike foc but I fear that may lead to a lengthy turnaround (or am I being cynical again)....
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on December 21, 2016, 18:20:50
Hondaman, thank you for your advice.
I just am a little disappointed that the dealer didn't make me aware of this potential problem before selling me the bike.

As the dealer is 5 hours away from me, I think the chances of them offering to pick it up are rather slim.

This is the first time that I have bought a bike unseen and perhaps the moral of the story is buy locally if you possibly can and don't assume that buying from a franchised dealer is always the way to go.
Title: Re: Possible 650 Stator recall
Post by: WayneS on December 21, 2016, 18:21:50
I do think the dealer should have made you aware and then you could have made your own mind up as to buying a different bike or delaying delivery until the recall work had been carried out.
The problem is even if you bought another V-Strom, from elsewhere, you would be faced with the same problem of having the recall work carried out.
The only way around the problem would be to not buy a V-Strom.
The problem seems to have been around for a few years, never had a problem myself, so it is good to see that Suzuki is doing something about it.
Get the recall work carried out and enjoy the bike.
Title: Re: Possible 650 Stator recall
Post by: WayneS on December 21, 2016, 18:29:31

Book your bike in at your local dealer.

I bought my bike from Lincolnshire, I live in Dorset, and the recall work is being carried out by a dealer in Salisbury.
Title: Re: Possible 650 Stator recall
Post by: kwackboy on December 21, 2016, 18:30:38
I wonder how much stripping they have to do to get to the stator, hate the the thought of them messing with my bike, I prefer to do work myself or have a good independent mechanic I know do any more specialised work.

It's not a massive job and no panels need to be removed. To replace a stator all they have to do is drain the oil, remove front sprocket cover then the stator cover and maybe replace the gasket.
The wiring for the stator is fed through between the cylinders to the requlator, it's an hours job at most .
I wonder how many dealers will do the job without replacing the oil ..?
Title: Re: Possible 650 Stator recall
Post by: Hondaman on December 21, 2016, 18:30:58
I don't necessarily think the dealer (salesman) would know that a particular bike had a recall, although it certainly should have been flagged up during the pre delivery service/checkover.

Don't let this minor, routine issue put a damper on your new purchase, it seems many modern vehicles have recalls for one thing or another. It's just the way it is I'm afraid

The place where I do a bit of work runs a lot of vans. early euro 5 Transits had a recall for the oil pump which could fail suddenly & unexpectedly, siezing the engine. I wonder how many owners had to stump up for a new engine before Ford realised there was a problem AND then dis domething about it.....

Anyway, like I say, don't let this put you off the bike and hopefully you have a decent Suzuki dealer locally


Title: Re: Possible 650 Stator recall
Post by: Little Thumper on December 21, 2016, 18:38:21


Well, that is a good question, Hondaman.
I am halfway between 2 Suzuki dealers - Bill Smith at Chester and Single Tracker at Crewe.
Any idea which might be my best bet?

Thanks
Title: Re: Possible 650 Stator recall
Post by: endintears on December 21, 2016, 18:45:40
Fails the "Reasonable person" test, any reasonble person would expect you to have been told.
Fit for purpose, was he happy for you to set out on that 5000 mile trip of a lifetime you had planned the morning after the bike was delivered before the recall work was done...
Title: Re: Possible 650 Stator recall
Post by: Fat Rat on December 21, 2016, 18:55:08
Folks, I'm exhausted, I have been through this thread deleting lots of pointless quotes. Please, please do not use the quote button unless you absolutely have to, even then, just quote the relevant portion not the whole post  :dl_smiley_banghead:

I really don't want to have to disable the function because it has a purpose when used properly, but I will if people can't play nicely.

For those who are wondering why the pointless quotes are a problem, other than making the site cluttered and difficult to read, it also affects the way search engines pick up our content.

From now on, if I see a post where someone has quoted the one directly above, I am likely just to delete it.

 :dl_hyperhysteria:
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on December 21, 2016, 19:59:14
Bugger! My 2012 AL2 has to go in.
Title: Re: Possible 650 Stator recall
Post by: Lincsman on December 21, 2016, 20:48:52
Well lets all look on the bright side, they're all going to get fixed with no £££ to us. But for some it could be a pain that they could have done without.
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on December 21, 2016, 20:51:20
I tried to book in via the website but had the same issue as others where it wouldn't submit due to "missing information". going to call the dealer tomorrow

.

Title: Re: Possible 650 Stator recall
Post by: Lincsman on December 21, 2016, 20:53:48
It does seem daft that they direct you to the website and you can't send it to them unless you want a brochure, even though the recall box is ticked. I did the same as you're doing tomorrow and just phoned the dealer. Sorted 
Title: Re: Possible 650 Stator recall
Post by: jem58 on December 21, 2016, 21:08:22
So looks like mine has to go in, well it says work is required on that link. Now is it up to me to contact my local dealer about it or do I wait for an official  letter from Suzuki informing me to arrange an appointment.
Title: Re: Possible 650 Stator recall
Post by: doboy on December 21, 2016, 22:08:41
No need to wait.. I asked Suzuki gb about that , was told no need to wait for a letter just contact your Suzuki dealer ..
Title: Re: Possible 650 Stator recall
Post by: vstroman on December 21, 2016, 23:49:12
Thanks for the info Kwackboy,good to know it's not too invasive and I might get a free oil change out of it, just a hassle getting the bike to the dealers and leaving it for a day. Still though better that it's done.
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on December 22, 2016, 08:52:08
I contacted Suzuki GB about the fact that my bike was delivered to me on Monday with an outstanding recall.
They contacted the dealer who has admitted that they knew about the recall before my bike was delivered to me but seem to have chosen to take no action.
Suzuki GB inform me that the dealer has conveyed their sincere apologies.

Whether the dealer has the good grace to contact me directly to offer this sincere apology remains to be seen.
It kind of erodes your faith in franchised dealers and the extra premium that you pay for peace of mind that may not actually materialise.
Title: Re: Possible 650 Stator recall
Post by: Hondaman on December 22, 2016, 08:59:14
Name and shame!
Title: Re: Possible 650 Stator recall
Post by: revapi on December 22, 2016, 09:08:34
mines got to go in too , going to take it to blade in Swindon after the new year
Title: Re: Possible 650 Stator recall
Post by: Harry64 on December 22, 2016, 11:02:35
I HAD THE SAME PROBLEM WITH THE WEBSITE SO PHONE THE DEALERS.
Steve from Road & Racing in Hyde Manchester.
What a nice bloke sorted it all out for me no problem because I have only had the bike 6 months it was not in my name at Suzuki so the recall letter went to the last owner.
Steve changed all the information on Suzuki website and ordered the new Stator.
 :dance:  :xmas-smile:
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on December 22, 2016, 12:13:46
Harry64, I used to take my Bandit into Road and Racing and they are one of the few dealers that I have ever had any confidence in since I used to deal with Owen Greenwood.
Even though I live a fair distance away from them now, I'm thinking about taking my newbie to them for fettling.

Sadly, quite a few of the Suzuki dealers in Greater Manchester/Lancashire are now owned by the same group, so it is great that a smaller, independent Suzuki dealer can still offer a great service.

Hooray!
Title: Re: Possible 650 Stator recall
Post by: Hondaman on December 22, 2016, 13:41:45
Nice to hear good reviews of road & racing, a bit of a trek for me round to the other side of Manc but it may be worthwhile as I need the valve check & presumably stator recalls.
I never otherwise use dealers so have no idea who is good or bad.
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on December 22, 2016, 15:03:55
Suzuki GB have informed me that the recall notice went out to dealers on 1 December by email and via their service portal.

So that will have given dealers plenty of time to get the parts in and put aside some workshop time for all the rectification work.
The time being allowed for this repair is 2 hours, so hopefully nobody will have to wait around too long.
Title: Re: Possible 650 Stator recall
Post by: greywolf on December 22, 2016, 15:31:39
I can't help thinking about the K8-L1 Wees and the Vees. All the 400W output Stroms the same stator issues while the 350W and 375W models have fewer problems. Also, the best way to keep stator heat down is to use a series regulator/rectifier. That should be included in such a recall. Veeks have series R/Rs and have been trouble free. And what about embedded v. glued on rotor magnets? Veeks got those while it's a problem on Vees.
Title: Re: Possible 650 Stator recall
Post by: doboy on December 22, 2016, 16:53:04
when I take mine in for the new stator I shall be going to have a word with the mechanic and asking him what Suzuki have done to the new one .
Title: Re: Possible 650 Stator recall
Post by: Dave L on December 23, 2016, 14:31:33
Hi,

I was at my local Suzuki dealer today (Haslemere Motorcycles in Borden) and was told that my L5 650 Vstrom is on the list for a stator replacement and that I would receive notification within the next 2 weeks.
Title: Re: Possible 650 Stator recall
Post by: 650XT Pete on December 23, 2016, 15:06:48
Oh crap just checked mine again and now  needs to go in. It will have to  wait till next spring as on SORN  at moment and don't have much confidence in my local dealer after bigpie  took his there. SMC  Sheffield.
Title: Re: Possible 650 Stator recall
Post by: greywolf on December 23, 2016, 15:12:01
I don't see why any L2-L6 650 would not be on the list. It wasn't a badly manufactured batch of stators that caused the problem. It was a bad charging system design, as was the earlier 400W systems on Wees and Vees, and motorcycles in general that used shunt type regulators and stators that pushed the limits of output.
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on December 23, 2016, 15:48:55


...don't have much confidence in my local dealer after bigpie  took his there. SMC  Sheffield.

I called them yesterday Pete, they said they'll check with Suzuki and call me back. I'll let you know how it goes

.

Title: Re: Possible 650 Stator recall
Post by: 650XT Pete on December 23, 2016, 16:19:48
Cheers Paul,  keep us posted and a  :xmas-santa:
Title: Re: Possible 650 Stator recall
Post by: Lincsman on December 23, 2016, 16:41:42
Well I'm 100% confident with B&B Motorcycles in Lincoln. Peter the manager is a long time biker, and I feel more than happy to take mine back in for medical attention.
Title: Re: Possible 650 Stator recall
Post by: bigpie on December 23, 2016, 17:34:57
Any idea what's going to change?

.

Title: Re: Possible 650 Stator recall
Post by: doboy on December 23, 2016, 19:03:44
well not all dealers are bad ..I rang my local Suzuki dealer yesterday  morning [ thursday ] about the recall ...they said leave it with us ..today [ one day later ] they rang me to say they ordered the stator thursday and its come today [ friday] and if you ring us after the holidays we,ll get you straight in and fit it ..first class service ... [and "NO" its not SMC or J&S   :icon_no:]
Title: Re: Possible 650 Stator recall
Post by: bigpie on December 24, 2016, 08:47:37
Are they local to Sheffield?

.

Title: Re: Possible 650 Stator recall
Post by: doboy on December 24, 2016, 09:20:33
They have only recently  got Suzuki dealership and look like they're going to make a good job of it . One of their mechanics got best Suzuki mechanic  2016 award . Not that far away from you , they're in Mansfield  " TWO WHEELED CENTRE" . I've dealt with both SMC &  j&S Doncaster in the past and would never cross their doors again . and by the way I have no connection  with two wheeled centre, I just feel that we should, as bikers, name and shame bad dealers or we'll always have to put up with their terrible service .
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on December 24, 2016, 15:11:39
Hmm, this has prompted me to chase two wheel centre on an issue I had with accessories I purchased last Christmas from them on the recommendation of members here (Suzuki Frame Protectors which lifted off after a month or so). They were speaking to Suzuki about replacing under the 12 month warranty, but haven't responded to my last email for an update (August). Will see if/how they respond and let you know if their customer service is any good.
Title: Re: Possible 650 Stator recall
Post by: greywolf on December 24, 2016, 15:37:35
The way to keep frame protectors is to use a little black silicone seal around the ribbed circular part. It will stick well to the metal frame but not so well to the rubber part which has a mold release agent on it from when it was made. You'll be able to remove the protectors to access the swingarm pivot. When putting the protectors back on the remaining ridges of sealant will keep the protectors from coming out on their own. At least that's my experience.
Title: Re: Possible 650 Stator recall
Post by: Hondaman on December 24, 2016, 15:51:46
GW, I'm guessing vstrom650 is referring to the black adhesive transfers that are available as an accessory & stick to the frame, I bought some last year & they have stayed on, although I did notice that one has started to lift a little where the frame changes angle.
Title: Re: Possible 650 Stator recall
Post by: greywolf on December 24, 2016, 16:01:38
Thanks. That is a different story.
Title: Re: Possible 650 Stator recall
Post by: bigpie on December 24, 2016, 17:30:05
Checked my Glee, says no outstanding recalls. Not sure if to be pleased or concerned.
Title: Re: Possible 650 Stator recall
Post by: greywolf on December 24, 2016, 17:31:15
Wait a bit. I'll bet it happens eventually.
Title: Re: Possible 650 Stator recall
Post by: kwackboy on December 24, 2016, 19:25:30
It's nice to see Suzuki finally recognising an issue with their stators, not sure if they have but should do the same with GSXR'S and In my opinion they should upgrade regulators also.

Being in the trade stator/regulator changes are up there with the most frequent jobs I do, Suzuki and triumph are the biggest offender's followed very closely by Honda. Yamaha seems to be mostly regulators however, kawasaki are by far the best in my experience, from memory the one and only charging issue I've had was a versys 650 and that was a stator. So there you are .... buy a kawasaki. 

Title: Re: Possible 650 Stator recall
Post by: greywolf on December 24, 2016, 19:33:16
 :angry-banghead:

You had an issue with a Kawasaki stator so that means we should buy a Kawasaki?   :dl_hyperhysteria:

Motorcycle charging systems are almost universally suspect.  Only those with automotive type alternators that regulate their voltage by adjusting power to the field coil are really good. What Suzuki has done on the Veek with embedded magnets and series regulators is pretty close.
Title: Re: Possible 650 Stator recall
Post by: kwackboy on December 24, 2016, 19:48:07
from memory the "one and only"charging issue I've had was a versys 650 and that was a stator. So there you are .... buy a kawasaki.
Title: Re: Possible 650 Stator recall
Post by: greywolf on December 24, 2016, 20:49:13
I never had a charging issue on a Suzuki and I've owned three V-Stroms. I know the world is full of people who would never buy a brand again because they had an issue with one item. I don't follow that practice.
Title: Re: Possible 650 Stator recall
Post by: doboy on December 26, 2016, 15:57:33
 I don't think there is a bike out there that is without its faults,  I think that some just have more than others . I've had almost every make of motorcycle going and had more trouble with BMW bikes than all the others put together, and they are supposted to be the number one  reliable  make of motorcycle..  :shrug:
Title: Re: Possible 650 Stator recall
Post by: vstroman on December 26, 2016, 18:40:01
I thought Honda had the reputation of being the most reliable etc. I'm looking at upgrading the reg/rec as well, I'll ask the dealer what they think of the idea.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on December 26, 2016, 19:03:33
I imagine they'll tell you all will be fine and dandy with a new stator. They can't and won't commend non-factory modifications, even if it's an improvement, unless they are more honest and more knowledgeable than normal.
Title: Re: Possible 650 Stator recall
Post by: doboy on December 29, 2016, 09:04:11
Has anyone got any info on this new stator Suzuki is fitting ? ..is it the same one they are fitting on the new 2017 model  ?  ...has the 2017 model got the same regulator/rectifier as the older model or has that been changed  ?   :shrug:
Title: Re: Possible 650 Stator recall
Post by: ziggy on December 29, 2016, 17:30:57
doboy it is only the stator that is exchanged, no reg/rec so assume stator to be same as old one but hopefully modded to remove fault.
Title: Re: Possible 650 Stator recall
Post by: vstroman on December 29, 2016, 18:05:47
Has anyone had the recall done yet? do you get a free oil change with it?
Title: Re: Possible 650 Stator recall
Post by: Madrunner on December 31, 2016, 16:13:00
Mine is booked in on 5 Jan with CJ Ball, it should only take couple of hours.

.

Title: Re: Possible 650 Stator recall
Post by: boomer on January 04, 2017, 20:12:39
Just checked my AL4 DL650 on the Suzuki site and it needs a recall, I guess for the stator work. Frustrating part is that I can't send them my details on line 'cos I haven't settled which bike I want a brochure for !!! .... aarghh! I don't want a brochure I want to get my bike recalled .... Suzuki PLEASE LISTEN !!! :dl_smiley_banghead:
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 04, 2017, 21:07:01
Are some Glee's not included? Mine's still showing as nothing out standing.

.

Title: Re: Possible 650 Stator recall
Post by: Peter P on January 04, 2017, 22:02:56
 Called my dealer last week to book my 2015 AL5 in to solve a problem with the Scottoiler, and he mentioned a recall, but didn't elaborate so thought it was to do with the oiler? Dropped it off this morning and was only informed when collecting this evening that they had "done the recall work" but I had to ask what it was? Needless to say it was the stator.

Didn't receive any formal notice beforehand and wasn't given paperwork confirming the stater had been changed? Seems a bizarre way for Suzuki and their dealership to manage a recall?
Title: Re: Possible 650 Stator recall
Post by: Arto on January 05, 2017, 20:43:26
My 2011 Glee is booked in. Going to On The Wheel in Sussex, anyone have any dealings with them?
Title: Re: Possible 650 Stator recall
Post by: Madrunner on January 05, 2017, 20:49:22
Stator replaced today at CJ Ball in Norwich, no issues and great service from them as always.  Not overly concerned they did not inform me, probably beat the to it rhanks to the info sharing on this forum ☺

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Title: Re: Possible 650 Stator recall
Post by: jem58 on January 05, 2017, 22:14:10

Didn't receive any formal notice beforehand and wasn't given paperwork confirming the stater had been changed? Seems a bizarre way for Suzuki and their dealership to manage a recall?

Probably because it's not considered a safety related recall ,if it was Suzuki would be via the DVLA contacting all registered keepers. Well that's what Honda had to do early this year and 5 years ago when my Black Spirit was subject to a safety recall.
Title: Re: Possible 650 Stator recall
Post by: Barbel Mick on January 06, 2017, 13:13:58
Just had the recall letter drop through my door!
It says on the letter it is a 'safety recall'!!
Off on holiday for a week from Sunday so I'll call & make arrangements to get it done when we get back. The only decision is, which dealer? When I had the valves done that dealer put the wrong plugs in, standard instead of Iridium, so not keen to use them again!! A post above mentions the Two Wheel Centre in Mansfield, which is only a few miles further, so might give them a chance.
Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 06, 2017, 13:44:05
Yep, letter here too.
I still need the valve recall done too.
Title: Re: Possible 650 Stator recall
Post by: Hugo Magnus on January 06, 2017, 13:59:35
I've had the recall letter today.

Having clocked up 23,500 miles (a lot of which have been two up) and some in v. hot temperatures; would the problem not have shown up by now?
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 06, 2017, 14:12:31
My letter arrived today as well. Says to contact the dealer, which I did on 22nd December. They said they would contact Suzuki to get paperwork then call me back to book an appointment. I'm still waiting... It's over 2 weeks but we did have Christmas and new Year in the middle, reckon it's worth chasing?

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Title: Re: Possible 650 Stator recall
Post by: greywolf on January 06, 2017, 14:46:58
Having clocked up 23,500 miles (a lot of which have been two up) and some in v. hot temperatures; would the problem not have shown up by now?
Only a small percentage of bikes subject to the problem ever develop it. I've seen many reports of failure not occurring until after 30,000 miles.
Title: Re: Possible 650 Stator recall
Post by: 650XT Pete on January 06, 2017, 15:04:44
Same here just delivered.
Now will have to decide where to take it . Probably in a few months time when back on road as by then it will need it's 12 months service
Title: Re: Possible 650 Stator recall
Post by: JonJo on January 06, 2017, 15:34:23
Mine booked in at M&S Newcastle next Tuesday.
Paul at M&S told me the Suzuki bulletin says the job schedule is for 2 hrs and includes an oil change but not a new oil filter. He also said that the bike should be stood 'for at least a couple of hours' to cool down before they start the job.
That means 4 hours mooching around the bike shops on Westgate Road for me. I'll leave my bank card at home I think.  :icon_no:
Title: Re: Possible 650 Stator recall
Post by: 650XT Pete on January 06, 2017, 15:41:56
Paul N. As I said earlier I don't have much confidence in SMC.  :icon_no:
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 06, 2017, 15:51:23
My letter came today, I'm loathed to use SMC again, but it's so close to work it's the most convenient as long as it gets done in one day instead of the 3 weeks the last one took.
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 06, 2017, 16:06:56


My letter came today, I'm loathed to use SMC again

If you do contact them let me know if they book you in or just say they'll contact you later to book in like they did with me.


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Title: Re: Possible 650 Stator recall
Post by: Hugo Magnus on January 06, 2017, 16:19:50
Thanks Grey Wolf. I've booked it in for Friday the thirteenth  :crazy:
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 06, 2017, 16:37:41
Paul_Nicholson, I don't know how they stay in business with how they operate. I'm considering my options.
Title: Re: Possible 650 Stator recall
Post by: FluffiestPond on January 06, 2017, 17:12:33
Got my recall letter today  :groan:
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 06, 2017, 17:33:06
Let me know where you decide bigpie, SMC is closest but I'll happily travel so somewhere decent

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Title: Re: Possible 650 Stator recall
Post by: Ridaz on January 06, 2017, 18:58:42
Jamie - Come up to York to get it done :)
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 06, 2017, 19:14:33
Got my DSA letter about my stator "assembley". Hope the mechanic's better than the typist.
Title: Re: Possible 650 Stator recall
Post by: Dark-Strom on January 06, 2017, 19:27:27
Hello all, had a letter waiting for me when I got in tonite for the stator recall campaign, paign is right lol.
My bikes a 62 plate.

I will leave it until March when its warmer  :grin:
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 06, 2017, 19:55:00
What dealer is any good up there? Might be worth it if they'll give me a toy to test ride for a few hours.

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Title: Re: Possible 650 Stator recall
Post by: Hendo on January 06, 2017, 20:29:55
Got my letter today.
2016 650 XT
Title: Re: Possible 650 Stator recall
Post by: jem58 on January 06, 2017, 20:31:06
 
Probably because it's not considered a safety related recall ,if it was Suzuki would be via the DVLA contacting all registered keepers. Well that's what Honda had to do early this year and 5 years ago when my Black Spirit was subject to a safety recall.

Hahaha, Less than 24hrs and I get the recall letter too, my bad, it was the DVSA and not the DVLA that get involved.
 Suppose I'd better make contact tomorrow with my local dealer, it says they only need the bike for up to 2.5 hrs.
Title: Re: Possible 650 Stator recall
Post by: Ridaz on January 06, 2017, 20:41:35
York Suzuki.. search for them on here for reputation... time it well and there could be a ride out too on a new bike
Title: Re: Possible 650 Stator recall
Post by: metroman on January 06, 2017, 22:27:12
I got my recall letter today for my 2014 650 they ordered my part while I was on the phone they are doing it next Thursday it's for the stator only.
Title: Re: Possible 650 Stator recall
Post by: kwarr on January 07, 2017, 08:37:39
yep got my letter today too.
DL650 2012. Choice of 2 dealers - I've had 'issues' with both, although nothing 'over-serious',  so I shall just toss a coin and hope....
Title: Re: Possible 650 Stator recall
Post by: Apocalypse Ali on January 07, 2017, 10:05:44
No letter yet but my bike needs recall work according to the Suzuki web site.  Usually get servicing done by a local KTM dealer who have a mechanic that was a long term vstrom owner.  Looks like I'm going to have to book it in at a Suzuki dealer and hang around until it's done.
Title: Re: Possible 650 Stator recall
Post by: pb on January 07, 2017, 12:00:01
Got my letter yesterday (2015 al5 650) but already knew about the recall from the web site.
Next question is for those of you that have already had the work done or who have booked it in, is the dealer suppose to change the oil as they have to drain it out. FOC as part of the recall?. The dealer I spoke to didn't mention it when I spoke to them before Xmas, it would be nice if we all got the same deal! if not maybe we should all contact Suzuki UK?  I'm not having mine done until the weather gets better and it needs the yearly service (march) as I don't ride in the winter anyway.
Title: Re: Possible 650 Stator recall
Post by: JonJo on January 07, 2017, 12:55:17
@pb I was told by M&S Newcastle that the Suzuki bulletin says the oil should be changed.
Title: Re: Possible 650 Stator recall
Post by: Sam on January 07, 2017, 14:06:29
Got 'my' letter today......even though I sold my glee in march of last year. Its really great to know that these government agencies keep their databases so up to date. :dl_smiley_banghead:  :dl_smiley_banghead:
So if anyone on here bought a red DL650 glee from Tinklers in Norwich about march/april of last year, you probably won't get a letter but it needs recall work done on it!!!
Title: Re: Possible 650 Stator recall
Post by: Dave L on January 07, 2017, 15:54:12
Hi,

Letter has duly arrived and bike booked for Friday the 13th....really hope I am not pushing my luck. I noticed a comment earlier about oil, my dealer said nothing about this when I called in.  I have just called my dealer who tell me that they will not be draining the oil as the job will be done with the bike on it's side stand and the oil will have drained to the other side of the motor. I had an oil change in September and have only done around 1000 miles since then so should be OK.
Title: Re: Possible 650 Stator recall
Post by: jem58 on January 07, 2017, 15:54:36
Took a ride up this morning to my local dealer JW Groombridge and mine is now booked in for 9.00am 21st January,as I'm going to the Ogri MCC Kickstart rally the following weekend I'm glad to be getting it done beforehand. Plus I've taken the opportunity to book a Royal Enfield Continental GT demonstrator out,saves sitting about while they do the work on mine.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 07, 2017, 15:56:17
Out of interest, does anyone know:
a) How many stators have failed worldwide
2) How many will be changed altogether
Title: Re: Possible 650 Stator recall
Post by: ms666 on January 07, 2017, 16:00:56
Anyone knows any dealers in Essex or Kent that will be open on Saturdays? I don't really fancy taking a day off to get recall done.
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 07, 2017, 16:12:20
I have just called my dealer who tell me that they will not be draining the oil as the job will be done with the bike on it's side stand and the oil will have drained to the other side of the motor.
Well that's interesting. Suzuki specifies an oil change as part of the procedure. Tell your dealer the stator is on the left side of the bike before he tries to replace the clutch with the new stator.

Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 07, 2017, 16:40:24
It's that type of comment that makes me dread taking my bike to a dealer for work!!!
Title: Re: Possible 650 Stator recall
Post by: 650XT Pete on January 07, 2017, 16:52:57
I would be quite happy to change it myself if they would let me have one. Been riding bikes for the last 50 odd years and never had to take a bike to dealer until now  :groan:
Title: Re: Possible 650 Stator recall
Post by: vstroman on January 07, 2017, 19:22:35
Just got mine done today, oil and filter changed as well. don't like letting dealers 'mechanics' near my bike but I took a chance this time.
Title: Re: Possible 650 Stator recall
Post by: Dave L on January 07, 2017, 19:48:22
Hi,
Was the oil and filter change part of the recall or did you perhaps pay for them separately?
My dealer is saying "we may need to top 100ml of oil up but rest assured you will leave us with the correct level".
 
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 07, 2017, 19:52:10
The recall specifies a change of oil but not filter as the oil needs to be drained to do the work but the filter doesn't. BTW, the maintenance schedule specifies a new filter every third oil change.
Title: Re: Possible 650 Stator recall
Post by: DerekMair on January 07, 2017, 20:52:18
OK hear here we go I use my bike to commute to work and I had my recall for the tappets booked in for march 2015. Coming home from work in February 2015 their was a strong smell of burning and the bike stopped running when I stopped at a roundabout and would not start again, it was the stator that had burnet out so I phoned the dealer to get this sorted and they could not sort it until the end of March as they where to busy with the recall for the tappets  :dl_smiley_banghead:. So I ended up getting the stator refurbished by a local independent mechanic (he got the stator rewound with heavier wire). I received my recall letter today for the stator to  be done, my dilemma is do I do nothing or do I get it replaced and ask for the refurbished one back to keep as a spare  :shrug: ??? advice and thoughts Thanks Derek.
Title: Re: Possible 650 Stator recall
Post by: vstroman on January 07, 2017, 22:24:24
Hi,
Was the oil and filter change part of the recall or did you perhaps pay for them separately?
My dealer is saying "we may need to top 100ml of oil up but rest assured you will leave us with the correct level".

The oil and filter change was part of the recall, cost me nothing, genuine Suzuki filter too, I usually use a hi flo filter.
Title: Re: Possible 650 Stator recall
Post by: vstroman on January 07, 2017, 22:26:59
It's you call Derek, I think if it were me I'd go and get the new stator, you'll get your oil and filter done too hopefully.
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on January 08, 2017, 15:44:21
in reply to Hondaman's #48, the dealer concerned was Cupar Motorcycles.
Suzuki GB did say that they would ask the Dealer Principal to ring me to sort the matter out but it doesn't look like he's going to bother.
So, I have booked my new bike in with Single Tracker of Crewe and have every confidence that they will sort it for me.
Title: Re: Possible 650 Stator recall
Post by: Freddyfruitbat on January 08, 2017, 19:26:03
Thumper: I had Single Tracker do my recall for the tappet issue a couple of months back; had no problems and in due course will certainly be taking it back for them to sort out the stator as well (got my letter yesterday)
Title: Re: Possible 650 Stator recall
Post by: Dark-Strom on January 08, 2017, 19:39:53
Mine had new cams on the tappet recall due to low miles and they (foundry in Canterbury) also did the oil and filter.
I was told 500miles and sub 5000rpm to run them in, of which I still have a good 300miles left.

So should I wait til the summer and do a good few miles to make the most of the free oil change or is there a time limit on the stator recall?

Ta.
Title: Re: Possible 650 Stator recall
Post by: Oldrover on January 08, 2017, 21:17:57
Another recall  # this time the stator . These recalls are putting me off an otherwise great bike ( 2012 l2 glee ) Seriously thinking of test riding a Yamaha tracer 700 .
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 08, 2017, 22:26:29
At least some tracer models have a recall on the gearbox and oil pump, pretty major parts. Recalls happen. There is nothing wrong with the Glee that isn't easily and quickly fixed.
Title: Re: Possible 650 Stator recall
Post by: kwarr on January 10, 2017, 09:05:41
Godamn it! Dealer wants bike ALL DAY. I said ' I thought it was a 2 hour job'? His reply..... 'yeah well we got so much on we'll have to work it in with other jobs'! I'll probably postpone till it's more convenient-especially as really cold snap is on its way!!


.
Title: Re: Possible 650 Stator recall
Post by: mr_diver on January 10, 2017, 13:11:16
Yeah it's a two hour job... but the engine needs to cool for a few hours or the mechanics get their fingers burnt.
Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on January 10, 2017, 13:23:54
Phoned my dealer and mine is having 2 jobs done front brake light switch and stator, parts have just been ordered this morning AL2 on a 11 plate, just waiting to book her in now.

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Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 10, 2017, 13:42:12
Booked in & dropping off at Hyde later this week for stator & valve check recalls, along with free oil & coolant changes which are about due anyway.

I'm still nervous about the whole experience though.....
Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on January 10, 2017, 14:25:35
#Hondaman Hyde road and race are a good outfit mine is due in there as well.

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Title: Re: Possible 650 Stator recall
Post by: JonJo on January 10, 2017, 15:00:39
Just got mine back from M&S Newcastle. Fresh oil but no filter change. Bike was only there 2½ hrs which gave me time for a run out in the North Pennines  :thumb:
Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 10, 2017, 15:41:07
#Hondaman Hyde road and race are a good outfit mine is due in there as well.

.
Yeah, it's a name that has cropped up a few times with positive comments from here so fingers crossed.
Title: Re: Possible 650 Stator recall
Post by: In me shed on January 10, 2017, 16:41:19
Got mine booked in for Friday (snow permitting). Glad to hear about the oil change as I'm not too happy with my cloudy oil on a bike with just under 4K on the clock.
Title: Re: Possible 650 Stator recall
Post by: mrp192 on January 10, 2017, 17:58:36
I don't want to muddy the waters but those finding their Glees are not showing up for recall for this work should check their VINs on Suzuki GBs 'genuine UK import' database here
https://www.Suzuki-gb.co.uk/motorcycles/about/extras/vin-checker/
I say this as I bought my AL5 new in December 2015 from Orwell in Ipswich and subsequently found it wasn't listed as an official UK bike despite it having a Suzuki GB warranty and paperwork etc.
Orwell, who I find excellent, enquired and it turned out that my bike had been one of a batch of overstock from France that Suzuki GB has bought in when they found they hadn't ordered enough bikes.
They had employed a third party company to load all the details onto their systems for it to be shown as an official import but my bike never made it to the database. Mine may have been a one off or there may be other official GB bikes from the same batch that also missed the cut.
Suzuki UK were supposed to completely UK the bike re lights and warning decals etc and I have since found that one of the decals is in French and according to the manual there are several missing altogether (no bad thing as think unsightly anyway).
Bottom line, I have received a letter for the recall and my bike is on the recall database, and will be booking it in shortly at Orwells to try and get it done with the 7500 service.
Also going to get them to re enquire about the valve recall from last year as I was told it was not on the list at that time but may have been whilst the bike was 'incommunicado'.
Hope this helps.

Just an idea but would it be possible for the forum admin to bring this vin checker website to the attention to all the forum members with AL5 Glees just in case there are some not reading this thread?
Title: Re: Possible 650 Stator recall
Post by: alibx11 on January 10, 2017, 18:45:17
The vin checker is a bit irrelevant mate, people check through the same Suzuki website using the Recall checker which shows if there's work needs done, if your checking via a Chassis number it doesn't matter where the bike was originally destined for, it's part of the applicable batch.
Warranty is the same for EU bikes as "official UK" bikes, and recalls apply across the board.
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 10, 2017, 18:56:23
Vin checker says no for me but a letter came through the post saying it is effected.

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Title: Re: Possible 650 Stator recall
Post by: Arto on January 10, 2017, 21:20:52
The dealer I contacted to do the recall work phoned to re-schedule today, Suzuki GB let him down on the part delivery.

They only sent the Gasket, the Stator parts are out of stock until late January apparently. Not an issue for me, I'll wait until the parts are confirmed as in and then get the work done.
Title: Re: Possible 650 Stator recall
Post by: PZ on January 10, 2017, 21:49:27
Hi all,

Got my letter last Friday and managed to get the job done today at GLM in Edgware - London, where I bought my AL6. My question is does the work done get recorded anywhere? I brought the service book along with the letter but the dealer says recall jobs are recorded only in the Suzuki database. I also didn't get a summary of what was done, obviously the stator was changed... I am not too bothered about he oil change as I had the first service done last month. Any different experiences anyone?
Title: Re: Possible 650 Stator recall
Post by: Centurian on January 11, 2017, 17:53:08
Hello ho received letter about stator but when did the problem occur with tappers? Was this an official recall too?
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 11, 2017, 18:00:19

See this thread from just over a year ago...

http://www.v-strom.co.uk/smf/index.php?topic=28271.0
Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on January 11, 2017, 18:52:39
Parts ordered, parts in, bike being done this Saturday  :lala: now that's service :thumb:
Title: Re: Possible 650 Stator recall
Post by: mrp192 on January 12, 2017, 22:14:46
Booked in for a week tomorrow. Workshop wasn't aware of parts being on backorder and subsequently called back to confirm in stock at Suzuki and will be there on time.
Just hope this poor weather blows over as 120 mile round trip and don't relish some of the smaller roads in the snow.
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 13, 2017, 15:25:54
Got a call from my dealer today! Only to tell me they still have some nuts and bolts left when they fitted my centre stand and hand guards in September.  Had to remind them about the recall letter and they said they would order in the stuff and get back to me.

.

Title: Re: Possible 650 Stator recall
Post by: Hugo Magnus on January 14, 2017, 13:20:28
Recall now done, no issues apparent.
Title: Re: Possible 650 Stator recall
Post by: boomer on January 14, 2017, 16:37:42
It's already happening, mine goes in for a new stator on Wednesday this week. :fix:
Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on January 14, 2017, 18:44:15
Recall now done all seems fine.

.

Title: Re: Possible 650 Stator recall
Post by: Dave L on January 14, 2017, 19:00:57
Hi,
Recall sorted, on Friday the 13th.... Paid for the oil change.
Title: Re: Possible 650 Stator recall
Post by: karlandbev on January 14, 2017, 19:02:29
Recall done here also, and the new exhaust fitted, done by The Two Wheel Centre at Mansfield.great dealer can't do enough for you. Highly recommend them.
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 14, 2017, 19:07:50
An oil change is included in the recall. It should not have cost anything unless you had the filter changed. That is not included.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 14, 2017, 19:24:15
Suzuki GB don't seem to have the same setup as USA. I've seen the letters on the USA website saying:


"What is Suzuki Motor of America, Inc., doing to correct the defect? Your Suzuki dealer will install an improved stator assembly. This procedure will take approximately 2 hours to complete. Parts are available now, and there will be no charge to you for any recall service-related parts or labor."


I can't find mention specifically of an oil change, or even a topping-up, although it's difficult to imagine doing the job without.


Our DSA letter says of the stator ( and the bold / underlining is theirs, not mine) "We will check and repair all of the above as required. This must be undertaken by a Suzuki Authorised Dealer who will perform the necessary work at no cost to yourself."

Title: Re: Possible 650 Stator recall
Post by: greywolf on January 14, 2017, 20:13:22
The oil has to be drained before the side cover is removed. That's a necessary part of the recall. No matter where you are in the world, there is no charge associated with a recall.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 14, 2017, 20:24:37
Dave L needs to have a word with his Dealership. Suzuki will be paying them, so it looks like someone's trying to make a quid here and there.
Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on January 14, 2017, 20:40:18
Oil was done but I paid for a new oil filter was better to change as well than wait till spring. :thumb:
Title: Re: Possible 650 Stator recall
Post by: Gert on January 15, 2017, 06:42:58
Just a thought, do the dealers put in new oil after the stator replacement or do they drain your oil into a "clean" container and put it back in the bike once the stator has been replaced? Think of the money saving, if the latter method was true...  :stirpot:
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 15, 2017, 07:32:23
I was wondering that, Gert. Whichever way, as Suzi themselves and GW say, there should be no cost to us. Unless it's for extras, e.g. a new filter while they're at it.
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 15, 2017, 15:44:02
Again, the recall specifies the dealer change the oil but not the oil filter. If you want the filter changed too, you'll have to pay for that. Otherwise, the recall work has to be done with no charge to the customer.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 15, 2017, 17:27:32
GW, can you point me to where it says they will actually change rather than (for instance) save and replace oil, as Gert was wondering? We know extras such as filters have to be paid for, that's outside the remit of a recall. Point is, Suzuki GB don't seem to say much about the process apart from they will inspect and replace "as required".
 

I'm 100% with you on how it should be handled, but Dave L's experience seems to fall short of that.
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 15, 2017, 19:01:39
I've seen the recall instructions to dealers but I don't remember where offhand. An oil change is part of the process with Suzuki paying the dealer for the oil and labor. If the dealer says anything else, tell them you will check with Suzuki. If that changes their tune, you were being scammed. If that doesn't make a difference, the dealer was ignorant. Be slow to blame malice when simple ignorance is the most likely cause.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 15, 2017, 19:13:26
Mine's going in on Wednesday. It'd have been nice to have hard copy of the procedures beforehand, but I'll put faith in them, and be prepared to query anything unusual if it crops up.
Title: Re: Possible 650 Stator recall
Post by: Gert on January 16, 2017, 05:48:44
I realise that I may be opening a can of worms, but I still can't help wonder why the dealer may not want to stamp the service book, to the effect that the stator and oil change was done and at what mileage. This would give the owner a baseline for the next oil change plus a record of the  recall stator change, if (heaven forbid) there is a resale further down the road.
Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 16, 2017, 06:49:47
Take your recall letter in & they'll stamp it as proof.
It's not a service so I suppose that's why they don't stamp it.
Title: Re: Possible 650 Stator recall
Post by: Hugo Magnus on January 16, 2017, 07:25:37
They asked if I had my recall letter (I didn't) they said "never mind, it's all logged on the computer"
Oh, and they did change my oil FoC.
Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on January 16, 2017, 07:29:58
@Gert it doesn't matter about it being stamped because when you enter your VIN numbers on the site no recall is shown for your bike.

.

Title: Re: Possible 650 Stator recall
Post by: Gert on January 17, 2017, 05:55:32
The L2 that I am looking at to purchase, is not listed on the site for a stator recall. The existing owner has not had any call to replace the stator yet.
Title: Re: Possible 650 Stator recall
Post by: WayneS on January 17, 2017, 12:10:46
I took my bike to Hayballs, in Salisbury, to have the stator changed.
The job took about 1.5 hours.
They kept me informed by text and everything was dealt with professionally and very quickly.
I have never had any of my bikes visit a dealer and having recall work carried out was a first.
You hear such bad experiences with dealers but this was a good experience.

 
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 17, 2017, 12:39:21
Got my letter today .... just waiting for the dealer to call me back.... not used this dealer before so I hope all goes well.
Title: Re: Possible 650 Stator recall
Post by: Firestorm on January 17, 2017, 16:49:18
Mine was done last Friday at Bill Smiths in Chester. 2 hrs total and I asked them to stamp the service book and write 'Recall completed and oil change only' in the book which they were happy to do. It's mainly so I can keep track! :old:
Title: Re: Possible 650 Stator recall
Post by: TLPower on January 17, 2017, 16:52:29
They'll need to wash it 1st Holmsey, they won't want to be covered in Yorkshire cack lol lol lol lol
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 17, 2017, 18:51:34
lol .... harsh but true  :thumb:
Title: Re: Possible 650 Stator recall
Post by: Jay650xt on January 17, 2017, 19:46:50
Had my letter this morning, only had a service end of November


.
Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on January 17, 2017, 20:40:22
Got my letter today, but bike as was fixed last Saturday, rang dealer who said to take letter in for a stamp for future proof to show that the jobs been done. :thumb:
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 17, 2017, 21:35:27
Mine is getting dropped off tomorrow for the recall to be done Thursday and collected on Friday. Think they are lending me an MT07/09 or something similar whilst they have it.  :auto-dirtbike:

I've only owned two new bikes including the Glee, both of which have now been subject to recalls. My Yamaha XVS1300 cruiser had a recall for the fuel line which in the US was documented to leak petrol onto the engine when ridden  :shock:
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 18, 2017, 22:25:53
Dropped the bike off at Colin Appleyard's in Keighley. Was told they've done about 20 stator recalls so far. Picking the bike up on Friday, and in the meantime have been lent one of these:
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 18, 2017, 22:42:53
Had a call from the dealer today .... The part should be there by Friday so he will book me in for next week when the part comes in ..... on another point it has been mentioned that they change the oil .... is this written down somewhere as my letter doesn't mention it ??
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 18, 2017, 23:23:55
I was told they'll change the oil but not the filter. Said Suzuki pays for the oil only. Am having filter done anyway as always change the filter when I do the oil.
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 19, 2017, 00:04:26
Thanks UK ... I'll ask them when they call next week ????
Title: Re: Possible 650 Stator recall
Post by: mr_diver on January 19, 2017, 08:22:20
The oil needs to be drained to remove the side case.
A reputable dealer will not put old oil back in as the bowls used will be contaminated by old oil from other bikes.
Even if you changed the oil the day before a dealer will put fresh back in.

If consumables are required to carry out recall work, they should be covered as part of the recall.

Filters are not required to carry out the recall thus are extra cost if a service is due at the time of recall or you request it.
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 19, 2017, 13:15:58
Thanks diver .... I have just spoken to the dealer who says he won't be changing the oil and only has to tilt the bike a bit  :shrug:

Something tells me he is trying to make money on the deal if Suzuki are paying for the oil.

My question again ... is it written somewhere so I can show him when I take the bike in on Tuesday? ?
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 19, 2017, 13:24:30
Nothing I've seen. Might be worth asking Suzuki direct. Not sure why dealers are risking tilting/dropping bikes when they could just bill Suzuki for oil?  :shrug:
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 19, 2017, 13:48:30
Got mine booked in for Monday at SMC. They said they'd need it for a couple of hours

.

Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on January 19, 2017, 14:35:49
@Holmsey just had mine done last week, they have to change the oil the stator sits in the oil, tilting the bike tells me that the dealer as no ramp, and that does not sound right or is just plane lazy, you will lose oil when they remove side cover there must be a strong bloke holding up the bike for 2 hours lol
Get them told :thumb:
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 19, 2017, 15:14:54
Just spoken to Suzuki who went through the whole procedure. ... which INCLUDES Oil and Filter change .... when I mentioned about the dealer working on my bike she said that an Email will be sent by them on my behalf stating that the work has to be carried out as specified and if not I am to get back to them and they will sort it out.

Unfortunately she could not give me a copy of the instructions as they are for dealers eyes only ..... so any problems contact Suzuki.

Hope that helps people  :thumb:
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 19, 2017, 15:25:41
The oil change is specified but not the oil filter. The filter does not need to be changed to do the job.
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 19, 2017, 15:27:52
Cheers Greywolf. ... I spoke to her and she mentioned the filter .... Unfortunately I haven't read the document unless you have a copy  :thumb:
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 19, 2017, 16:28:42
I saw it but don't have a link offhand. Dozens of Stromtroopers have reported having the work done. An oil change without filter is the spec. The oil drain is required to take the cover off unless the bike is tilted to the opposite direction of the side stand so Suzuki covers the refill. A filter change is not included as it is not required to do the stator job. Some whose bikes were due for an oil and filter change paid their dealers to also change the filter. Recall work specifications only cover what is required to do the job. Some dealers who didn't read the recall specs carefully may assume an oil change includes the filter. It does not. Even normal oil changes in the maintenance schedule do not specify a filter change at every oil change.
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 19, 2017, 16:40:35
Thanks for the clarity Greywolf  :thumb:
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 19, 2017, 17:59:57
Appleyards told me oil but not filter was included, and they were just going to leave the filter as it's not that old. I decided to have it changed as it doesn't cost that much and personally I'd rather swap it at the same time as the oil  :thumb:
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 19, 2017, 19:38:08
Got mine booked in for Monday at SMC. They said they'd need it for a couple of hours

Let me know if you get it back the same day, I think I'll just let them do it.
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 19, 2017, 19:51:42
I'm not filled with confidence, they just said drop it in anytime on Monday and they'll call me when it's ready. I'll let you know how I get on.

.

Title: Re: Possible 650 Stator recall
Post by: mrp192 on January 19, 2017, 21:21:26
Hi Holmsey. Do you know who you spoke to at Suzuki, or the number you called, about the oil?
My bike is in tomorrow and when I asked about this was told the oil wasn't included as Suzuki don't reimburse the dealer for it!
It's also there for 7500 service so, as the dealer hasn't signed up to the Suzuki winter service offer, was hoping the oil as part of the recall would cut the bill a bit.
If you can pass the details I will call them before I drop my bike off at lunchtime.
Thanks.
Title: Re: Possible 650 Stator recall
Post by: alibx11 on January 19, 2017, 21:40:00
As there does seem to be differing replies from dealers about the oil change I emailed Suzuki UK this afternoon to clarify the oil change issue.

I received me letter on Monday so will wait till the better weather before I sort it out, problem is the 2 nearest Suzuki dealers to me within 70 miles are both owned by the same people so if they don't change the oil will have to come over to England to get it done somewhere.

Will post the response from Suzuki as soon as I get it.
Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 19, 2017, 23:04:22
@mrp192 I just called the number on the Suzuki GB website and spoke to customer services. .... she was very helpful.
Title: Re: Possible 650 Stator recall
Post by: mrp192 on January 20, 2017, 07:41:06
@Holmsey. Thank you, I'll give it a try. -3 here at the moment so glad I don't need to set off until 09:30! Need some  :sunny:
Title: Re: Possible 650 Stator recall
Post by: pb on January 20, 2017, 10:31:10
@ alibx11. That would be really handing posting the Suzuki letter on here  :ty: Then we've all got the same information when contacting our local agents. Mine will wait until the warmer weather comes (March) as the 7500 mile service is due then and it looks like I might get the oil free :lala:
Title: Re: Possible 650 Stator recall
Post by: alibx11 on January 20, 2017, 12:47:40
Just got a reply as follows......

"Thank you for your recent e-mail.

I can confirm, all Authorised Suzuki Dealership are required to drain and refill the engine oil when they complete the stator recall as per instructions from the Factory in Japan.

If you have any issues relating to this once you speak with your Authorised Suzuki Dealership, please notify us so we can contact them directly.

Should you require any further assistance, please do not hesitate to contact us on 08085 011 959.

Kind Regards

Michelle Casey"

Hope this helps with any problems... I'd say if they didn't change your oil they've probably pocketed the oil change reimbursement from Suzuki.
Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 20, 2017, 13:42:22
It does say drain & refill, not drain & refill with new oil....

Personally, I'm not bothered if they don't renew the oil as I'd sooner change it myself after a couple of hundred miles when it's had time to flush any (inevitable) contaminants out.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 20, 2017, 13:49:03
In the ( unlikely ) event of another recall, I would seek written details from Suzuki GB about exactly what will be done / included before handing the dealership  my bike.
Title: Re: Possible 650 Stator recall
Post by: vstroman on January 20, 2017, 14:48:11
What's written on paper doesn't always correspond with what they actually do, only time I ever took a bike to a main dealer was for this recall.first and last I hope.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 20, 2017, 15:39:50
That's my point. Without official hard copy they could deliberately or accidentally follow incorrect procedures. With it, if something's amiss, we can refer back to the blueprint for the procedure
Title: Re: Possible 650 Stator recall
Post by: Skoonbum on January 20, 2017, 15:41:29
Hi Folks,
Yep I've a 2013 model and letter arrived last week, says safety Recall: Suzuki DL650 Stator Assembly Replacement Recall Campaign.
Pertinent points are:
....."Suzuki has identified that due to the lack of heat resistant capacity of the stator coil, the insulation material of wiring for the stator may be damaged by engine heat and a short circuit between the wiring may occur. Continued use of the motorcycle with this condition may cause the generating current of the stator coil to be reduced and insufficient charging to the battery may result. IN the worst case, it can lead to the engine stalling during running and/or the engine may be impossible to restart due to low battery voltage"

Suzuki state 2.5 hrs required for the repair. Nobody wants a recall but fair play to them I suppose.

So, I'll need to head south and get booked into Cupar Suzuki as soon as it warms up a tad up here! At least that an excuse to get the bike out early.

Cheers and what a brilliant forum we all have here.

Title: Re: Possible 650 Stator recall
Post by: Joe Rocket on January 20, 2017, 16:40:24

I had my stator changed today at Superbike 56 in Vannes. My letter did not state the oil and filter would be changed

When I asked about the oil they said very little was lost, "a couple of drops" was the translation, so no need to drain, only to check level after the job was complete, and that Suzuki will not pay for new oil and filter.

If you get away with it then good for you but if you ask to have it done then you'll get the bill I presume. Maybe that's just France of course.

Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 20, 2017, 19:57:57
Picked mine up today post recall. Was told the oil change was at Suzuki's expense (I paid for the filter).

I was told the first replacement stator they installed was faulty, so they had to replace that one with one they had in for someone else's recall who isn't due in yet -sorry if it was yours...)

Title: Re: Possible 650 Stator recall
Post by: Joe Rocket on January 20, 2017, 21:45:55
sorry if it was yours...

No you're not!  lol
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 20, 2017, 22:01:07
Busted!!  lol

 :auto-dirtbike:
Title: Re: Possible 650 Stator recall
Post by: imindoors on January 20, 2017, 23:08:14
Picked mine up today following stator replacement. They also did the overdue valve clearance check recall.

Its probably in my head, but the engine feels smoother.

Credit where it's due. JTs in swansea were quick and efficient. They have had some bad press but I have always found them great.
Title: Re: Possible 650 Stator recall
Post by: jem58 on January 21, 2017, 16:51:47
Mine went in this morning just after 9.00 and by 10.30 was all done and dusted.
Title: Re: Possible 650 Stator recall
Post by: Dave L on January 23, 2017, 05:53:17
Hi,
I have had my stator replaced (on Friday the 13th....) and initially on being told that they would "top up the oil" I paid for an oil change.  I then queried this with Suzuki GB via their website and here is the reply:
"Dear Mr Xxxx,
Thank you for your e-mail and for your patience whilst we investigated your concerns.
I can confirm, all Authorised Suzuki Dealership are required to drain and refill the engine oil when they complete the stator recall as per instructions from the Factory in Japan. I have spoken with Tom in the Service Department at Haselmere Motorcycles and it seems that they were provided with incorrect information with regards to the oil change on the stator recall, the Dealership were not at fault, please accept our apologies for this confusion.

Tom has invited you to attend the Dealership at your earliest convenience so he can arrange a refund for the charge of the oil change.

I apologise for the inconvenience caused, should you require any further assistance, please do not hesitate to contact us on 08085 011 959.

Kind Regards

Michelle Casey

Suzuki GB PLC
Steinbeck Crescent, Snelshall West, Milton Keynes, Buckinghamshire, MK4 4AE"

I have since been refunded and if anyone is still having issues I would use the toll free number from Suzuki.

Title: Re: Possible 650 Stator recall
Post by: Mitch on January 23, 2017, 11:51:29
Mine was originally booked into Padgetts for a 2 hour slot. I was then contacted to get there earlier as they are doing that many it only takes them one (1) hour !
I questioned them on the changing of the oil.

They said it did not require an oil change simply a top-up of any oil lost during the process ??.

My question is. Do they get given oil in the kit of parts supplied by Suzuki ?. If so are they selling this over the counter for extra profit.

Does that oil now belong to me ?

Any ideas !

Title: Re: Possible 650 Stator recall
Post by: alibx11 on January 23, 2017, 12:34:54
The oil will not come as part of the kit, it is classed as a consumable fluid and the dealer will be reimbursed for it from Suzuki.

So if they are not changing your oil they're making an extra few quid on every recall they're doing, on top of the labour which they are also reimbursed for.
Title: Re: Possible 650 Stator recall
Post by: Mitch on January 23, 2017, 13:20:04
Have contacted the dealer for a response.
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 23, 2017, 14:43:16
Bit the bullet and called smc. Just don't have time to take it else where ATM.

.

Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 23, 2017, 14:44:18
I dropped mine off there this afternoon. Just waiting for them to call me back to say it's ready

.

Title: Re: Possible 650 Stator recall
Post by: Mitch on January 23, 2017, 14:51:49
Have contacted the dealer for a response.

Just had a call back to say unfortunately the renewal of the oil on my bike was "overlooked".

They have offered to do an oil change if I want to ride through the salty roads again, or book time off work when the weather is better. They said my bike has to be filled using the "bulk oil" and they cannot simply hand me a bottle of oil which is stacked up behind their service dept. counter.  :shrug:



Title: Re: Possible 650 Stator recall
Post by: alibx11 on January 23, 2017, 16:06:43
I wouldn't just be contacting the dealer, I'd be contacting Suzuki to let them know what is happening too.

At the end of the day the dealers are being paid for oil that they're not putting in during the recall.

If the jobs classed as a 2 hr job from Suzuki, they'll be paid 2 hrs labour regardless if it can be done in 1.5hrs or less, so they're making more there too. Warranty labour times are usually on the generous side.

I worked in the motortrade and know this goes on if they can get away with it.
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 23, 2017, 16:24:56
Just picked mine up from SMC, done in just over 3 hours. No issues

.

Title: Re: Possible 650 Stator recall
Post by: mrp192 on January 23, 2017, 16:45:19
Mine was done at Orwells Ipswich at the same time as the 7500 service and the cost of the oil and filter was taken off of the service bill.
Very good service and everything explained clearly. I believe the filter was a bonus as they are not signed up to Suzukis winter service offer after I had gone to the trouble of applying for the membership card.
Again I can't fault Orwells service.
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 23, 2017, 17:42:00
Great to hear Paul.

.

Title: Re: Possible 650 Stator recall
Post by: boomer on January 23, 2017, 19:18:43
Had my recall alternator work done last Wed at Blade Suzuki in Swindon. Took about 1.5 hours but no oil change, just a top up. Not too worried really as the bike has only done 2k miles and I'll do a yearly change soon anyway.  :fix:
Title: Re: Possible 650 Stator recall
Post by: BlackRockFox on January 23, 2017, 19:57:16
Just had my stator replaced even though they checked it and it was good
They are replacing them as there is a high chance of failure!
Title: Re: Possible 650 Stator recall
Post by: doboy on January 23, 2017, 20:03:35
 I think this stator recall has brought something to light ...there are some bad  dealers out there      :shrug:
Title: Re: Possible 650 Stator recall
Post by: 650XT Pete on January 23, 2017, 20:06:55
Paul  N, did they top up or change oil.
Title: Re: Possible 650 Stator recall
Post by: Stonec0ld on January 23, 2017, 20:08:14
Didn't ask Pete, I only had it serviced a couple months ago so not too worried

.

Title: Re: Possible 650 Stator recall
Post by: Holmsey on January 24, 2017, 13:15:13
All done ... 2 hours and oil change. :thumb:
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on January 26, 2017, 16:54:10
I have had my bike booked in for it's stator change at Single Tracker at Crewe for a few weeks.
It was due to go in next Monday morning.
Single Tracker have rung me to say that Suzuki UK do not have the parts, so they have had to cancel!
They will be in touch when more parts arrive from Japan.
Not ideal but there you go.
Jo
Title: Re: Possible 650 Stator recall
Post by: mrp192 on January 26, 2017, 17:27:23
@Little Thumper. Someone said the same earlier in this thread and that new stock not available until the end of January, just before my bike was due to go in. I rang my dealer and asked if the parts were available and after checking with Suzuki he called back to say no problem ordered and on their way.
I don't want to suggest your dealer is taking the Mick but it was suggested some dealers will postpone warranty work if busy as it pays a much lower rate than customer work.
Perhaps checking with Suzuki re parts might be in order?
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on January 26, 2017, 17:35:24
Good point, mrp192!
I shall email my friends at Suzuki HQ and see what's going on.
Jo
Title: Re: Possible 650 Stator recall
Post by: bigpie on January 26, 2017, 19:11:23
Still waiting for SMC to get my stator in from Suzuki too.

.

Title: Re: Possible 650 Stator recall
Post by: Joe Rocket on January 26, 2017, 19:21:02
Does it matter what the dealer is doing? Are you expecting to have the oil changed?  :shrug:

Changing the oil is not necessary, just a top up, but if you have it done for free then good for you. (I said that before)

It is not a maintenance recall; in fact Suzuki are being very kind to all Glee owners concerned to ensure there is no general breakdown of the Stator which may never happen anyway.

I'm happy to have this degree of concern for everyone personally without considering what else I can get out of it!  :thumb:
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 26, 2017, 19:26:40
Yes, Joe, I would say it does matter. If there is a defined procedure the dealer is instructed to follow, and he deviates from that procedure, you have to wonder why. Saving time/money/oil? Whatever, it indicates an attitude towards the manufacturer who specifies the procedure, and to us who surely deserve to have work carried out to specification.

Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 26, 2017, 19:33:14
Doesn't it also say something about their attitude to other procedures like services e.g. Suzuki say change spark plugs, they don't bother but charge you for it anyway...  :shrug:
Title: Re: Possible 650 Stator recall
Post by: alibx11 on January 26, 2017, 23:19:59
Does it matter what the dealer is doing? Are you expecting to have the oil changed?  :shrug:

You think Suzuki are being kind?

They have had to recall because there was an unacceptable number of units failing, showing that the part was not up to standards or fit for purpose.
Wonder if you'd say the same if you were one of the people that fell victim to a failing stator and were left stranded and out of pocket considerably to rectify the fault before it became known as a faulty part?
Would you say the same if it was a brake recall with a safety aspect and just play the law of averages that it won't affect you?

I certainly wouldn't have been happy if mine had failed on my tour of Belgium and Luxembourg last year and left me stranded.
I know any part can fail and cause a breakdown but if it was a result of a high failure rate part and Suzuki hadn't recalled it!

Regarding changing the oil, as the stator is oil bathed do you think it would be good practice from manufacturer to recall and fit a new part and either keep or put old oil back in the engine?

There are specific procedures to follow for workshop jobs that as an authorised dealer should be up to factory standards, and keeping or putting old oil back in an engine is not one of them, neither is tipping the bike over to save most of the old oil and topping it up as some other posters have reported the dealer is intending.

If your happy with the work that was done on yours then good for you but don't think others are on the lamb for wanting the job done as Suzuki say it should be done.
Title: Re: Possible 650 Stator recall
Post by: Mitch on January 27, 2017, 12:35:12
Does it matter what the dealer is doing? Are you expecting to have the oil changed?  :shrug:

Yes it does when Suzuki are paying the dealer to change the oil. Its OK them being able to change the part well within the 2.5 hours they get paid for and pocket this , but robbing the customer of oil they are also being paid for is criminal. Mine had new oil in it anyway so didn't need to be changed but its the principle. My bike won't see that dealership ever again. Neither will I go there when I upgrade my bike.
Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 27, 2017, 13:03:34
I have not yet seen it stated that Suzuki pay for an oil change, things like 'drain & replace' are open to interpretation.

Personally, I think a worldwide recall for a few seemingly isolated issues re the cam issue and the possiblility of stator failure is mighty fine of them and is no doubt further than many other manufacturers would go to look after their customers.
It's a shame these things happen but they do, Suzuki have gone to rectify things and that's fine by me.

Title: Re: Possible 650 Stator recall
Post by: Dave L on January 27, 2017, 15:09:10
HI,

The official reply from Suzuki UK is attached. They are responsible to replace the oil in your DL650, ALL of it, not just a top up.
Use the contact details on the e mail to contact them if your local dealer tells you otherwise. I had my £41 refunded as I decided to pay for an oil change when they initially told me they would just top the engine up.
Title: Re: Possible 650 Stator recall
Post by: Rusty Nuts on January 27, 2017, 15:22:38
Hondaman, I agree. Small number of failing units, massive recall programme, good on Suzuki. It's the issue of whether dealers are performing work off-spec, and their reasons for the deviation from spec that concerns me. If Suzuki state xxxx  there will be a reason for it. Now if dealers are being given ambiguous instructions then Suzuki need a rewrite with clear point by point directions which should, again, be followed to the letter. ( in my opinion)
Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 27, 2017, 16:02:19
Unfortunately my phone won't open the above pdf but I haven't yet seen any specific comment by Suzuki to drain all the oil and replace with new, although that woukd be the correct/logical thing to do.
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on January 27, 2017, 16:32:23
Suzuki GB have informed me that stators are now on backorder and further stock is not expected until April.
So there may be a little bit of a wait.
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 27, 2017, 16:43:21
The recall isn't just nice of Suzuki, it's a legal requirement. Suzuki has to replace the stators as they can cause the dangerous situations of losing ABS and stalling in traffic. It's a mandated safety recall instituted my government safety agencies, not by Suzuki. Suzuki was ordered to do the recall based on many reports of failures. Some dealers may see the language as ambiguous but a check with Suzuki would make it clear that Suzuki is paying dealers to drain the oil in order to do the job properly and then refill it but not to change the filter as that is not required to do the job.
Title: Re: Possible 650 Stator recall
Post by: Joe Rocket on January 27, 2017, 19:20:50
alibx11   Thanks for your comment, I appreciate you bringing to the fore what Greywolf has since confirmed.

What I stated before was the opinion of my 'dealer', both from the sales front and the workshop. There was no intent on my part to suggest "others are on the lamb" as you put it. I'll take greater care when expressing a view in the future as others can take it differently.

I shall send a mail to Vannes asking for their position on the work specified by Suzuki and be happy to let you know their response. How's your French.....  :smirk:
Title: Re: Possible 650 Stator recall
Post by: alibx11 on January 27, 2017, 20:26:16
Bloody terrible... just like me english... lol

Like I said before if dealers can get away with it they will short change you on warranty work.
I've worked in quite a few main dealers (cars) and have seen some shortcuts taken with warranty work.
They get paid a discounted labour rate than retail customers pay but as I have said the labour hours allowed tend to be on the generous side to compensate, but as they consider that the customer paying is Suzuki and not the customer they do tend to cut corners.

I have seen "mechanics" only fitting half the supplied parts before in warranty work because some of them were a pain to fit and "didn't really need fitting" so they ended up in the bin, saved on labour times, job was done in less time and mechanic was able to move onto another job, they earn money for the garage for the hours billed, not hours actually worked, they can bill for 11 or 12 hours a day but only work for 8.

I would imagine that the Suzuki France procedure would be the same as elsewhere, but again it could have been a communucation error between Suzuki and the dealers instructions that have caused the discrepancy.
Although my experience lends me to my first opinion, unfortunately.  :shrug:
Title: Re: Possible 650 Stator recall
Post by: vstroman on January 27, 2017, 21:47:30
Dealer changed my oil and filter, wonder is there any way of knowing if they really changed the stator?
I trust few people, especially main dealers.
they don't give or show you the old part and there is no receipt or paperwork of any kind.
only thing the bike doesn't show on Suzuki's system anymore as needing a recall.
Title: Re: Possible 650 Stator recall
Post by: mrp192 on January 28, 2017, 18:41:05
My dealer showed me the old stator and said they don't get paid until it is returned to Suzuki. He couldn't see anything wrong with it but said apparently there was one  batch of stators that were faulty but Suzuki can't say on to which bikes they were fitted hence the general recall.
You would think that they would barcode an item on to a particular bike so they could trace them later?
Title: Re: Possible 650 Stator recall
Post by: greywolf on January 28, 2017, 20:06:16
Since failures have been occurring at an unacceptable rate from 2008 models through 2016 models, I call BS on the single batch idea. Suzuki has admitted to a problem caused by gluing the output wires before resin coating the entire coil area so it was a lately discovered poor manufacturing practice rather than poor execution of a single batch. Heat expansion and contraction allowed too much movement in the glued area as the resin could not penetrate the glue to eliminate movement of the wires there.
Title: Re: Possible 650 Stator recall
Post by: vstroman on January 30, 2017, 13:52:19
Sounds a bit like a problem I read about with the stator on the SV1000 a while back.
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 30, 2017, 22:56:39
Following my bike breaking down with an unknown electrical issue on the A1 (http://www.v-strom.co.uk/smf/index.php?topic=12233.msg311624#msg311624) I've emailed Suzuki and asked they swap my recently replaced stator given the first one that was installed was faulty, and the bike has had no issues prior to the recall work - the voltmeter has never shown above 13.6ish since the swap where the old one ran at 14.3ish.

Am hoping something will be done tomorrow otherwise the bike will be stuck 100 miles away from my house.
Title: Re: Possible 650 Stator recall
Post by: Hondaman on January 31, 2017, 06:49:00
Same here, my new & old ones both at ~14.2/.3v, the new stator has better voltage at tickover than the old one (13.7-14.2v vs 12.7-13.6v depending on powered accessories)

Having said that, 13.6v wouldn't cause the battery to flatten.
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on January 31, 2017, 07:46:18
I may just have to chance running back to Leeds with all the accessories unplugged. So long as the headlights work...

(Should probably avoid the A1 as if I breakdown in the roadworks on the opposite carriageway that won't be pretty!)
Title: Re: Possible 650 Stator recall
Post by: Charmin on February 04, 2017, 05:02:03
Recall has arrived to Mexico, today I had to go and visit local Suzuki dealer to provide VIN number, they don't really have clear how to proceed, they ask me to phone them next week to check if they have an estimate about when stators will arrive so they can start to change it.

Mine is a 16 XT, so I call directly to Suzuki Mexico they checked the VIN and says that stator needs to be replaced. Other sources says that issue is not present on units manufactured after Oct 2015, mine is May 2016 and anyway they have to change it.

Seems that they prefer to change all units because is not clear which ones are defective and which ones are not.

Sent from my XT1063 using Tapatalk
Title: Re: Possible 650 Stator recall
Post by: doboy on February 04, 2017, 09:27:34
 I contacted my local Suzuki dealer as soon as I read about the recall wks ago , they sent for the new stator that came next day . since then the weather has been rubbish and roads either covered in salt or raining ...so the other day they forecast a dry day and I  rang the dealer, they said you can bring it in tomorrow and take out a loan bike if you like ..arrived at 9am and the first thing I was greeted with was "good morning " would you like a coffee ... I left the bike, it was ready at dinner time .. good job done ...two wheeled centre mansfield.... :thumb:
Title: Re: Possible 650 Stator recall
Post by: trip67 on February 04, 2017, 20:33:39
Took my 61 AL2 in for stator recall at Streetbike, Halesowen Saturday 21/1/17. Dropped off in morning and collected 7 hours later. Next day I noticed front headlight was acting erratically, first time ever. This continued for a few days till the Wednesday when it stopped working completely. Took it back into Streetbike who looked it over for free, told me the stator could not possibly have had anything to do with the headlight and would continue working on it .... but at £66 p/h+vat. I refused and left, slightly miffed that they were absolving themselves of any blame whatsoever. The headlight eventually kicked back into life and, fingers crossed, it stays that way but wasn't happy with Streetbike's attitude.
Title: Re: Possible 650 Stator recall
Post by: greywolf on February 04, 2017, 21:33:57
They were correct. The stator replacement does not involve the headlight circuitry in any way. The stock headlight wiring is marginal. Headlight failure and stator failure are the two most common electrical issues with a third being water getting into connectors besides the headlight connectors. Installing headlight relays early on will head off later headlight problems, primarily caused by the headlight bypass contacts in the starter switch but secondarily by connectors behind the radiator.
Title: Re: Possible 650 Stator recall
Post by: Little Thumper on February 07, 2017, 18:18:22
I took my bike in to Single Tracker at Crewe at 0930 today and a couple of hours later, my new stator was fitted and I was on my way!
This is the first time that I have used Single Tracker and I was very impressed with their friendly and efficient service.
Hooray!
Title: Re: Possible 650 Stator recall
Post by: bigpie on February 07, 2017, 18:50:00
Still waiting for my call back from SMC that my stator has arrived, 3 weeks now, guess I'm going to have to chase them.
Title: Re: Possible 650 Stator recall
Post by: mr_diver on February 07, 2017, 20:11:27
If it ain't in yet, it won't be in until March.
Suzuki will not have any ready for dispatch until a new batch are produced.

Patience is what you need.
Title: Re: Possible 650 Stator recall
Post by: bigpie on February 08, 2017, 06:49:10
Works better for me not having to take it in, still need to use it daily.

.

Title: Re: Possible 650 Stator recall
Post by: Snapper on February 08, 2017, 14:56:06
Took my AL2 along to my local Suzuki dealer (JW Groombridge, at Cross-in-Hand), after booking the appointment four days prior and they did the stator replacement whilst I waited (in their customer relaxation area, on leather sofas, with tons of bike mags to read and free coffee  :dance: ). It took them just 80 minutes.

I was looking forward to getting out of there without having opened my wallet  :grin:, but sadly I caught a rear puncture on the way there (from a nail, which the Suzuki dealer actually spotted before I even had a chance to mention it) and so I had to pay them £30 for the repair. Well worth it though  :icon_wink: .

So, my first ever vehicle recall was a very good experience  :) .
Title: Re: Possible 650 Stator recall
Post by: crazyhorse on February 13, 2017, 15:20:17
Hi
Has anybody noticed the part number for the stator's being installed, if so please could you let me know.
Cheers
Crazyhorse
Title: Re: Possible 650 Stator recall
Post by: greywolf on February 13, 2017, 15:26:35
32101-17G13 is the stator part number by itself. The number for the recall kit is 32100-17820-RX0.
Title: Re: Possible 650 Stator recall
Post by: crazyhorse on February 14, 2017, 19:37:40
Thanks Greywolf.
Regards
Crazyhorse
Title: Re: Possible 650 Stator recall
Post by: doboy on February 17, 2017, 08:50:47
just seen on another forum a picture taken of the information sent to Suzuki dealers on the recall ..it shows both stators and says the old one has a WHITE tape around it and the new one has a SILVER tape ...so easy to check , just followed the wire up just under the tank & "YES" a SILVER tape around mine ..
Title: Re: Possible 650 Stator recall
Post by: King Orry on February 17, 2017, 10:24:23
Had a call yesterday from my dealer saying they were still waiting for the part, been on order for a month.
Title: Re: Possible 650 Stator recall
Post by: insomniac on February 17, 2017, 11:47:40
I have a DL650 L3 and thought I'd contact Suzuki customer services just in case and mine is one that needs a recall.
However Suzuki here can't get the parts until after April 2017, so they suggested calling the dealer and arrange to have it booked in, the dealer would then contact me once the parts are with them.
Looks like the dealerships are going to be busy from April on-wards, get you bikes booked in now folks.
Title: Re: Possible 650 Stator recall
Post by: alibx11 on February 17, 2017, 18:24:05
Doboy beat me to reposting the dealers recall info pic... notice it does state 3 qts of oil too, for all the doubters.
Title: Re: Possible 650 Stator recall
Post by: greywolf on February 17, 2017, 18:50:33
Those wondering if the dealer actually did the replacement can look for silver tape on the wiring loom.
Title: Re: Possible 650 Stator recall
Post by: vstroman on February 17, 2017, 20:50:38
I was wondering that myself, so I'll have a look to see if I can see that silver tape.
Title: Re: Possible 650 Stator recall
Post by: vstroman on February 18, 2017, 00:56:16
Had a look but can see nothing up there,well I can see a lot but not the stator wire or anything with silver tape on it.
Title: Re: Possible 650 Stator recall
Post by: revapi on February 18, 2017, 09:53:26
I can't see the tape either , if they have got to send the old stator back to Suzuki then I guess its done , or else its  pointless pretending its done
Title: Re: Possible 650 Stator recall
Post by: bigpie on February 18, 2017, 13:50:07
Maybe they took the sticker off yours to stick on the new one and sent that straight back.

.

Title: Re: Possible 650 Stator recall
Post by: pb on February 19, 2017, 09:06:09
While in Newtown yesterday I called into the Suzuki garage to check on the stator issue as I already knew mine needed changing, not in stock at present, they are on back order from Suzuki as already mentioned, the service bloke didn't know about the oil change part of the recall but I was able to put him right and on checking he confirmed that the oil change is included, so that should save me a few quid on the service which is being done at the same time.
Well done to doboy for posting up the recall letter from the other site as without it I wouldn't have been able to insist that it was.
This site is so helpful  :thumb:
Title: Re: Possible 650 Stator recall
Post by: Tintent115 on February 22, 2017, 19:47:49
Took mine into Bill smiths in Chester this week. Stator recall and first service. Free oil & filter with the winter discount card anyway, so no arguing about it fair play.

I had a mooch round the show room whilst there, no new vstroms to look at, but loads of bikes, new, pre reg & secondhand with "Sold" stickers on, looks like being a good year for bike sales...?
Title: Re: Possible 650 Stator recall
Post by: Chris on February 23, 2017, 18:44:04
Had my AL2 for service with P&H in Crawley today, obviously lousy heavy windy weather. Thought they had the strator kit ,but nope have to bring bike back end of April. Good thing I had the winter discount card so oil and filter for free. Why  Suzuki does recalls when they don't have the parts is beyond my imagination.
Title: Re: Possible 650 Stator recall
Post by: SV STROM on March 01, 2017, 13:05:59
Well FWIW got a recall notice from Suzuki uk 2 months ago about Stator problem 2013 glee 650 (heat shielding problem)
booked in at Laguna Maidstone who swapped it out in a couple of hours second time I've used them
for recall work and second time I've had no problem no I don't work for them :grin:

Credit where its due.
Title: Re: Possible 650 Stator recall
Post by: King Orry on March 14, 2017, 16:13:09
Got mine done today.  :thumb:
Dropped it off at lunch and had a text 21/2 hrs later saying it was ready to collect (worksheet had details of the oil added too).
A red 2015 Glee was outside when I arrived, not sure if that was having the same done.
I got them to detail the recall in my Service book too, stops me losing paperwork.  :grin:
Title: Re: Possible 650 Stator recall
Post by: rideout on March 14, 2017, 19:24:26
Just had mine done yesterday at B B motorcyles  lincoln ,and new front tyre so ready to roll.  :thumb:
Got a price for chain and sprockets £180 is that about right
Title: Re: Possible 650 Stator recall
Post by: Lincsman on March 15, 2017, 13:26:30

Getting mine done there soon, did they change the oil do you know. As for the chain and sprockets, look on e bay that might give you a better idea if that's a fair price, as I've only had mine 9 months, I'm not the best person to answer if that's a good price or not.
Title: Re: Possible 650 Stator recall
Post by: SuzukiSte on March 15, 2017, 20:13:16
@Rideout is that fitted? if OEM and fitted that's not a bad price.
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on March 15, 2017, 20:54:53
Off topic, but I got DID chain, J&T rear & OEM front sprockets fitted for £165 (quote was £180).
Title: Re: Possible 650 Stator recall
Post by: Mitch on March 16, 2017, 07:55:23
Hi Mate,
Do you mind me asking where the work was carried out. Mine is due soon.

Thanks
Title: Re: Possible 650 Stator recall
Post by: euler on March 16, 2017, 08:04:29
stator replaced at Padgetts Wed. pm,one of many,efficiently done.
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on March 16, 2017, 08:33:34
Hi Mitch, had it done at Leeds Motorcycle MOT centre 0113 249 4049. Rose used to work at Appleyards in Leeds until they shut. Does good work (and even gave me a lift home whilst she had my bike, though you may be a bit far for that).
Title: Re: Possible 650 Stator recall
Post by: pb on March 16, 2017, 10:17:08
Had mine done yesterday at Jones's in Newtown.
Had the 1st year service done at the same time as oil is included in the recall, so I didn't have to pay for it, however still cost £114 for service as they had to change the break fliud  "as it looked a bit dark" . On a bike that is only just over 1 year old thought that was a bit strange but it wasn't dear, I told him I don't use the brakes much, he said it could have been a bad batch!
All work completed in just over 2 hours so not too long a wait.
Runs nice now with the new oil in!
17c on the way home, the only advantage to not living near the garage is that you can include a bit of a rideout at the same time. :lala:
Title: Re: Possible 650 Stator recall
Post by: greywolf on March 16, 2017, 12:18:13
Brake fluid should be changed every two years. It absorbs water molecules from the atmosphere over time. The clock starts the last time the fluid was put in. It doesn't matter how long you've owned a new bike, but how long it's been since it was built. If it was built two years ago, it was due.
Title: Re: Possible 650 Stator recall
Post by: pb on March 16, 2017, 13:14:56
Thanks Greywolf, as ever sound advice from someone in the know. :thumb:
Title: Re: Possible 650 Stator recall
Post by: UK_Vstrom650 on March 16, 2017, 13:26:50
I used to get told the brake fluid didn't need changing as they 'tested the boiling point'. I change it myself every 12-18 months...
Title: Re: Possible 650 Stator recall
Post by: Arto on March 16, 2017, 20:48:04
Back order stator parts are in at last. Booked in to On the Wheel at Portslade next week.
Title: Re: Possible 650 Stator recall
Post by: Chris on March 22, 2017, 18:27:34
Stator replaced at P&H in Crawley yesterday.

Can't find the online checker any more on the Suzuki website   :icon_exclaim:
Title: Re: Possible 650 Stator recall
Post by: alibx11 on April 05, 2017, 17:35:08
OMFG no wonder I hate going to dealers.....

Took my bike in today for the stator... told it would take about an hour after 2 hrs the mechanic comes out and says you'll have to leave it with us, the clutch is fooked...??? WTF

"What do you mean the clutch is fooked?" says I.

"It won't engage or disengage" says he " it's like the clutch isn't connected at all."

"Well it was fine when it came in" says I.

"I know it was" says he, "but it's not working now so I'm going to have to take the right hand casing off to check nothing has come adrift, but that's the coolant side so we're going to have to order gaskets for the casing as well and they won't be in till friday"

 "###" says I, " how am I going to get home?"

"Oh we'll have to lend you the demonstrator"... so I've now got a Black 130mile old 650 strom in me shed...  :whistle:

Tell you what... I'd be tempted to change, It's a nice bike,( apart from the beak), a lot smoother than mine, less vibes, dash is a bit cluttered though for my liking, ( odd to have a neutral light and a N in the gear indicator window) and there's a bigger gap round the steering head which lets me view those ugly side reflectors bolted onto the forks which keep catching my eye, but seat feels more comfortable and suspension even feels nicer. Probably just the fact that it's new makes the difference, but it is nice.

(http://i1291.photobucket.com/albums/b556/alibx11/V-Strom/DSC_0149_zps0mrl3zih.jpg) (http://s1291.photobucket.com/user/alibx11/media/V-Strom/DSC_0149_zps0mrl3zih.jpg.html)
Title: Re: Possible 650 Stator recall
Post by: Apocalypse Ali on May 12, 2017, 13:49:15
Stator replaced today with oil change but no new filter.   Also managed to get a test ride on a 2017 Vstrom 1000 while the work was being done.   :lala:
Title: Re: Possible 650 Stator recall
Post by: Freddyfruitbat on May 16, 2017, 00:20:12
Got mine done today - shoutout to Single Tracker in Crewe, who were very efficient; and no messing over the oil change.  Extra brownie points awarded for spotting my neodymium magnet on the old oil filter (for trapping metallic gunge) and transferring it to the new filter!  :thumb:

Like alibx11, I got given a 2017 Glee for the day.  Rather liked it; seemed a little bit more nimble than my own 2013 model though maybe that was my imagination.   The brakes were surprisingly brisk, not sure whether a bit overly frisky for my liking or whether they were just new and I needed more time to get used to them?  I've always the brakes on my own bike were really good.   It also had this 'low RPM assist' supposed to make stop-start riding in heavy traffic easier; to be honest I didn't really get it, and after stalling twice, stopped trying! 

And I have to say, the dreaded beak didn't look half as bad to me in real life as it had when I'd seen it in pictures!
Title: Re: Possible 650 Stator recall
Post by: doboy on May 16, 2017, 08:25:45
I'll be keeping my eye on this website to see over time if this has cured the dreaded charging problem that has plaged Suzuki owners for  years , and just as a back up I've fitted a volt meter on mine .. a quick fit and only £5 from china & works fine ..
Title: Re: Possible 650 Stator recall
Post by: Ridaz on May 27, 2017, 17:45:07
My stator recall work was done today. I Paid for the oil filter to be changed as it is due a service soon s owe can skip that work then.

They loaned me this while they carried out the work.
(https://s6.postimg.org/ierex5e69/GSX_750.jpg) (https://postimg.org/image/xapy4qpkt/)

WOW - That bike is good fun

Title: Re: Possible 650 Stator recall
Post by: Dingerb68 on June 03, 2017, 23:39:33
Had my Stator recall work done at Padgett's + 24mth service. Excellent service and they even knocked the cost of the oil off because it came as part of the recall  :thumb: :thumb: They just deducted it without me having to ask? Would definitely use them again.
Title: Re: Possible 650 Stator recall
Post by: greywolf on June 04, 2017, 00:40:59
A free oil change, filter not included, is part of the recall. It's mandatory. Some places have tilted the bike a bit, topped off instead of changing or other nefarious acts. Those are the places that need to be called out.
Title: Re: Possible 650 Stator recall
Post by: alibx11 on June 08, 2017, 14:19:14
Yep GS Motorcycles in Hillsborough are ones to avoid but unfortunately Suzuki dealers in N. Ireland are pretty scarce, If there's a next time.. I'll be getting mine done when I'm in England, will not be going back to GS, would even put me off buying another Suzuki if that's the level of service you get from the dealers.

This is how I got mine back back after stator recall, not even topped up, sent images to Suzuki UK and they weren't too bothered. Told me that according to the dealer the oil was changed and to contact them.
(http://i1291.photobucket.com/albums/b556/alibx11/V-Strom/DSC_0150_zpshiwuyoc4.jpg) (http://s1291.photobucket.com/user/alibx11/media/V-Strom/DSC_0150_zpshiwuyoc4.jpg.html)
Title: Re: Possible 650 Stator recall
Post by: smokiewazhere on June 19, 2017, 22:01:33
I bought my vstrom 650 in January this year and it has just been into dealer today for the stator recall
It takes about two and a half hours to do
Title: Re: Possible 650 Stator recall
Post by: 650XT Pete on June 22, 2017, 19:44:16
Took my bike into Via Moto  Sheffield today for the stator recall. Left it for the day but they phoned about 2pm to say it was ready. I was the first one to have the recall done as they have only been the Suzuki dealer for about 2 weeks. They also informed me that the oil was replaced in full. So rode home a happy bunny. Pity that they charge too much for the service. I will go to my local independent dealer for that.