Author Topic: JTs Motorcycles Swansea, SHAME!!!  (Read 5275 times)

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Offline Fat Rat

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JTs Motorcycles Swansea, SHAME!!!
« on: August 26, 2009, 21:35:13 »
The VZ800 I bought recently had a new battery fitted a month before I bought it, the previous owner had not used the bike since fitting and the battery was flat when I went to collect.

I put a Multimeter across it to ensure it was being charged by the bike and all was well, so we bumped the bike and I rode home without incident with a couple of stops en-route. After a couple of days the battery was flat, I did the usual checks to make sure there wasn't excessive current being drawn whilst the bike was idle and all was well.

Stuck the battery on the optimiser for 24hrs, checked the voltage then fitted to the bike. Turned on the lights and Indicators (no engine) and watched the battery go flat in less than two minutes..

Anyway, the battery was under warranty so I took it back to where it was bought, JTs Motorcycles in Swansea. Some arrogant idiot in their Workshop put his own tester across the battery and in four seconds said "Nuthin' wrong with it mate"  Keeping calm I explained the tests I had carried out and told him the battery wasn't holding a charge. So another good three second test with his rusty box he called a tester and same conclusion.

I was getting irate by now particularly when his technical explanantion was that the battery wasn't a Car Battery and therefore couldn't be expected to power the lights with the engine off  :shock:

I suggested that a battery rated at least 10ah should comfortably run the lamps in that bike for more than two minutes. They were having none of it so I was left with two choices, punch him or tell him to stick the battery up his arse.

I told him to stick it....

After going round the corner to MandP and buying a new battery  ### charging it, and fitting it to the bike funnily enough all the problems had gone.

So I phoned the Manager at JTs and very calmly and rationally outlined the events that had happened, what does she do? gets the same arrogant tosser to phone me back for another row. Despite me telling him that a new battery was working fine and holding a charge he still insisted there was nothing wrong with the one I returned.

Not worth getting locked up for but bloody tempting.  Keep away from these know nothing tossers.
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I will NEVER use JT's Motorcycles of Swansea! http://www.v-strom.co.uk/smf/index.php?topic=2717.msg205443#msg2054

Offline SgtSmash

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #1 on: August 26, 2009, 21:59:51 »
Ah yes.... JT's...... Least said the better.

Why on earth do bike shops treat bikers like shite.  The credit crunch is hitting hard at the mo so you'd think they'd be keen to build up good relationships?

I mean, there's no money to be made in selling bikes (allegedly) so most of the profit is going to be made on the after sales stuff like accessories and servicing.  Why pi$$ off the customer?

When I worked in retail, there were two rules.

RULE 1
The customer is ALWAYS right

RULE 2
If the customer is wrong, refer to Rule 1.
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Offline Fat Rat

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #2 on: August 26, 2009, 22:05:59 »
It was probably more annoying to realise that the fella dishing out the advice really didn't have a scooby than anything else  ###
** Biker Friendly Campsite in West Wales **

There's a big difference between knowing your shit and knowing you're shit
Visit the V-Strom.co.uk shop today!

I will NEVER use JT's Motorcycles of Swansea! http://www.v-strom.co.uk/smf/index.php?topic=2717.msg205443#msg2054

Offline bill2828

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #3 on: August 27, 2009, 11:38:15 »
One of the worst possible cases of "customer service", Andy.    ###

I don't expect mechanics (or anyone else, for that matter) to know everything. It's just not possible. Why though do people struggle to cope with customers when they hit their limitations?  :shrug:  Trying to cover ignorance with arrogance is not the solution, and helps nobody (as you found out).

Thumbs very much down for JT's Motorcycles in Swansea!
Do unto others ...

Offline Fatbelly

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #4 on: August 27, 2009, 13:13:58 »
......and of course, Andy, post your story on every web site you can find.

Offline Fat Rat

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #5 on: August 27, 2009, 13:56:28 »

I told them that was exactly what I was going to do, the response?  "Go for gold"
** Biker Friendly Campsite in West Wales **

There's a big difference between knowing your shit and knowing you're shit
Visit the V-Strom.co.uk shop today!

I will NEVER use JT's Motorcycles of Swansea! http://www.v-strom.co.uk/smf/index.php?topic=2717.msg205443#msg2054

Offline splang

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #6 on: August 27, 2009, 19:24:35 »
I do hope you don't mind put I submitted a review via google maps for them too!!

Then whenever someone finds them by searching for "motorcycle swansea" in maps they can access the review!

Cheers
S

Offline Fat Rat

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #7 on: August 27, 2009, 20:57:04 »
 :thumb:
** Biker Friendly Campsite in West Wales **

There's a big difference between knowing your shit and knowing you're shit
Visit the V-Strom.co.uk shop today!

I will NEVER use JT's Motorcycles of Swansea! http://www.v-strom.co.uk/smf/index.php?topic=2717.msg205443#msg2054

Offline bill2828

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #8 on: August 28, 2009, 12:30:08 »
Quote from: "splang"
I do hope you don't mind put I submitted a review via google maps for them too!!

Then whenever someone finds them by searching for "motorcycle swansea" in maps they can access the review!

Cheers
S
Excellent!    :thumb:
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Offline mr_diver

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #9 on: November 03, 2010, 21:06:23 »
I've done the most of my bike dealing with JT's and found their salesmen helpful and knowlageable. Always having time for an enquiry. but yes, the actual mechanics are grease monkeys, with emphasis on monkeys. I had a ybr 125. first service- 1.5 ltrs of oil they put in, to a 125 engine! how can you put 50% extra oil in a tiny engine? the bloody oil was nearly up to the level of the filler hole. Jeramy the serviceing/garage boss is OK but doesn't spend anytime in the workshop and doesn't seem to know what the blokes are up to there, from what I've seen, sneaking round the corner for a skive and a fag mostly!
anyways I do all my serviceing now, with help from mate who builds customs.
JT's - good sales, mechanics a monkeys!

MnP's - Some good some bad, allways a bargain to be found, never enough staff.
Mounts -PT don't bother! You'd be wasting your time! -Swansea, Mark is OK. they're not interested in you unless your bike is old, f****d and you've got wads of cash falling outa your pockets!

another rant over!

Offline RobWales

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #10 on: October 04, 2012, 21:20:10 »
thanks for the heads up as JTs is one of my nearest dealers, your rant is having the desired effect thanks again Rob

Offline Greggio

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #11 on: January 19, 2013, 20:32:13 »
This is why being a fully trained vehicle tech comes in handy lol I had a Suzuki quad and never worked on motorcycle 4 stroke in my life only 2 stroke but I fully dismantled the engine and gearbox replaced 3rd gear and rebuilt engine new everything inc re-shimming the valves and she fired up straight away I was so pleased with myself lol I think crossing the fingers worked very well :)  so now I do all my own work its just a shame I can't stamp my service book.
2005 blue vee. 1972 Yamaha yg1. 1988 Honda camino. 1982 Honda camino. 1964 puch maxi. 1985 tomos. And a partridge in a pair tree.

Offline baldgiffer53

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Re: JTs Motorcycles Swansea, SHAME!!! (BATTERY NOTE FOR REF)
« Reply #12 on: April 08, 2013, 12:36:05 »
Being a Newby and not really reading much since I joined this forum, I picked up on this old thread this morn and thought I would "Put in my Twopennyworth" regarding Batteries in General.

In my 35 yrs of two / 4 wheel use I have replaced my fair share of batteries.

Only in more recent years have the DIYers amongst us had better access to diagnostic chargers etc which for me have turned up some interestin Battery cases !!

Previous Car wouldn't start, Battery flat as a Pancake, so removed it / took it to local Kwik-flit depot where the bloke hooks it up to some REALLY EXPENSIVE Looking tester... and pronounces it is fine.

One nights charging attempt tells me its buggered and a new one sorts me fine !

Recently my Chrysler was off the road and due to illness the charger didn't get hooked up before the battery went Pancake (due to alarm drawing current)...

I hooked it up to my Annsman Car / Bike charger only to find it drew so much current the charger's fuse blew !! To be absolutely sure this wasn't a fluke or down to a weak fuse (and in the interests of wasting money !! :-) I tried 2 more fuses which all blew !!

I then hooked it up to an Optimate 5 out of curiosity more than anything.. and this brought the battery "back from the dead" ? enough so that I could then hook it up to the HD Ansmann charger without any fuses blowing ?

Faced with a Potential 140.00 replacement cost for the Chrysler's Superdooper sealed battery  :shock:    ... I am damn glad I did a bit of experimenting !!  :)

A month on, the Car has been fine, no repeat of flat battery and my wallet much better off for my trouble !

Strange fings dem batteries !!

Hope to make the Yorkshire meet (I am going to commit today :-) and look forward to meeting some of you folks there

Stu

Offline Yoyo

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Re: JTs Motorcycles Swansea, SHAME!!!
« Reply #13 on: March 02, 2014, 22:57:56 »
An old thread to dig up but I'll stick my thoughts in too. I find the sales blokes friendly enough and I know they are only doing their job but they are very keen to sell you a bike, take a trip over to M&P and chat to Straw who'll tell you how it is, no hard sell, in fact he suggested my Mrs keep her current bike until July rather than restricting a new one. I've had a bike MOT'd in JT's but wasn't impressed and wouldn't let them service anything after the nonsense I was told after the MOT