Author Topic: SMC (Sheffield)  (Read 433 times)

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Offline wilkstrom

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SMC (Sheffield)
« on: June 08, 2017, 18:50:54 »
Had a phone call today from SMC. They say they are suddenly no longer a Suzuki dealer. I have already booked a service and recall update, which they can no longer honour. OK, but I bought a service plan upfront !!!!! Watch this space.

Offline hotbulb

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Re: SMC (Sheffield)
« Reply #1 on: June 08, 2017, 19:30:52 »
All refernce to Suzuki seems to have vanished from their website .... except a few rather large photos!

Offline Paul_Nicholson

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Re: SMC (Sheffield)
« Reply #2 on: June 08, 2017, 19:39:10 »
Interesting! Via moto have opened up a new place on Shoreham st and they're a Suzuki dealer, I was wondering how that would work with SMC so close. SMC have been gearing more towards KTM and Ducati recently so it's not a surprise, but I hope you get your service plan honoured or refunded!

Offline bigpie

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Re: SMC (Sheffield)
« Reply #3 on: June 08, 2017, 19:43:21 »
I had noticed via Moto pop up. I had my recall some at SMC less than a week ago.

Offline Paul_Nicholson

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Re: SMC (Sheffield)
« Reply #4 on: June 08, 2017, 20:06:47 »
Coincidentally about 10 mins before I read this post I left a comment on their Facebook page asking if they will be doing servicing, as their website says coming soon but doesn't specify if that's just Aprilia,  Vespa, Moto Guzzi

Offline Paul_Nicholson

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Re: SMC (Sheffield)
« Reply #5 on: June 08, 2017, 20:21:05 »
And the answer is yes!

Offline bigpie

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Re: SMC (Sheffield)
« Reply #6 on: June 08, 2017, 21:00:50 »
Wish I'd have known, it's walking distance from work. I had to sit around smc for 2 hours.

Offline Paul_Nicholson

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Re: SMC (Sheffield)
« Reply #7 on: June 08, 2017, 21:12:40 »
I think they only just opened the new store. Annoyingly I could walk to SMC but via moto is the other side of town.

Online 650XT Pete

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Re: SMC (Sheffield)
« Reply #8 on: June 12, 2017, 13:13:01 »
I just paid a visit to via moto to book it in for the stator recall and already they have wound me up. I asked how much for the annual service as you would be already be changing the oil. The answer was nearly  300 and about 3 hours work.  The bike is a year old with just over 4000 miles. So I asked why you charge me for the  oil when you supposedly change it when replacing stator. That's what Suzuki  charge. I will take it to independent dealer. He said Suzuki won't Honour warranty. But I said they will if they are a registered dealer  and vat registered. He said your choice. So already an unsatisfied customer.
Never ride faster than your guardian angel can fly.

Offline frez

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Re: SMC (Sheffield)
« Reply #9 on: June 12, 2017, 14:37:25 »
I think you are fine with warranty and Suzuki unless they have changed their policy. Not so much with Triumph, KTM and BMW.
Now on a Super Tenere having put 64k miles on a 2011 DL650

Offline pb

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Re: SMC (Sheffield)
« Reply #10 on: June 12, 2017, 15:35:13 »
650xtPete, 300 that sounds a lot of money. ### I had mine serviced in Newtown at the Suzuki dealers while they were doing the stator recall, the service took 1.5hours 75, total bill 114.61, that included changing the brake fluid, paid for oil filter. (no oil as included in recall) Find another dealer.

Offline wilkstrom

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Re: SMC (Sheffield)
« Reply #11 on: June 16, 2017, 18:05:23 »
Service carried out OK. But no trace of the recall notice from DVLA the saga unfolds